Identified - We have temporarily disabled direct conversions for PSG/BAR Fan tokens in our Bitso app, as well as market orders in the Bitso Alpha. However, you can continue to place limit and stop-limit orders for both tokens at https://bitso.com/alpha.
Mar 19, 2024 - 19:07 UTC
Investigating - We have temporarily disabled direct conversions for PSG/BAR Fan tokens. However, while we make some changes, you can place limit orders at https://bitso.com/alpha
Mar 19, 2024 - 19:02 UTC

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
99.96 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
99.96 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Degraded Performance
90 days ago
99.99 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
99.81 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
99.98 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
99.98 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
99.98 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
99.95 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
99.98 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Degraded Performance
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Degraded Performance
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
99.93 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
99.81 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
99.99 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
100.0 % uptime
Today
QR Payment Operational
90 days ago
100.0 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
100.0 % uptime
Today
PIX ? Operational
90 days ago
100.0 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
99.38 % uptime
Today
Bank Transfer ? Operational
90 days ago
99.38 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Requests
Fetching
Past Incidents
Apr 16, 2024
Resolved - This incident has been resolved.
Apr 16, 02:28 UTC
Monitoring - Our provider has implemented a fix and is now monitoring the results.
Apr 16, 01:59 UTC
Identified - One of our vendors is facing issues with transaction processing, causing issues with finalizing transactions for the following tokens:

-Cardano (ADA)
- Polkadot (DOT)
- Dogecoin (DOGE)
- Solana (SOL)
- Algorand (ALGO)
- Stellar (XLM)
- NEAR
- Avalanche (AVAX)

Sorry for the inconvenience.
If further assistance is required, reach out to our Customer Support team at https://support.bitso.com/

Apr 16, 01:54 UTC
Apr 15, 2024

No incidents reported.

Apr 14, 2024
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 03:00 UTC
Scheduled - On April 14th, 2024, starting at 03:00 UTC, one of our service providers will conduct maintenance that will last for 2 hours. During this activity, we may experience degraded performance for ARS deposits and withdrawals.
If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/
----------------------------------
El 14 de abril de 2024, a partir de la 00:00 ART, uno de nuestros proveedores de servicios llevará a cabo tareas de mantenimiento que durarán 2 horas. Durante esta actividad, es posible que experimentemos una performance degradada para los depósitos y retiros en ARS.
Para más información favor de contactar a nuestro equipo de Customer Support en https://support.bitso.com/

Apr 10, 23:20 UTC
Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 11:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results .
Apr 9, 10:48 UTC
Investigating - We are experiencing a degraded performance on trades processing . Our engineering team is already working on this to fix as soon as possible.We apologize for the inconvenience.
Apr 9, 10:20 UTC
Apr 8, 2024
Resolved - This incident has been resolved.
Apr 8, 17:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 16:56 UTC
Investigating - We are having issue with multiple withdrawal services. Our engineering team is already working on to fix this issue. Sorry for the inconvenience.
Apr 8, 16:45 UTC
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Completed - The scheduled maintenance has been completed.
Apr 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 01:00 UTC
Scheduled - On April 4th, 2024, starting at 01:00 UTC, one of our service providers will conduct maintenance that will last for 8 hours. During this activity, we may experience degraded performance for ARS deposits and withdrawals.
If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/
----------------------------------
El 3 de abril de 2024, a partir de la 22:00 ART, uno de nuestros proveedores de servicios llevará a cabo tareas de mantenimiento que durarán 8 horas. Durante esta actividad, es posible que experimentemos una performance degradada para los depósitos y retiros en ARS.
Para más información favor de contactar a nuestro equipo de Customer Support en https://support.bitso.com/

Mar 26, 18:59 UTC
Apr 3, 2024
Resolved - This incident has been resolved.
Apr 3, 16:39 UTC
Update - We have identified degradation in USDT/TRC20 withdrawals caused by issues on a third-party provider's infrastructure. Our engineering team is already working with them to restore the service as soon as possible.

As an alternative you can perform USDT/ERC20 withdrawals while everything is back to normal.

------------------
Hemos identificado una degradación en los retiros de USDT/TRC20 causada por problemas con la infraestructura de un proveedor externo. Nuestro equipo de ingeniería ya está trabajando con ellos para restaurar el servicio lo antes posible.

Como alternativa, puedes realizar retiros de USDT/ERC20 mientras trabajamos para resolver el problema.

------------------
Identificamos uma degradação nos saques de USDT/TRC20 causada por problemas na infraestrutura de um provedor. Nossa equipe de engenharia já está trabalhando com eles para restaurar o serviço o mais rápido possível.

Como alternativa, você pode realizar saques de USDT/ERC20 enquanto trabalhamos para resolver o problema.

Apr 3, 15:44 UTC
Investigating - We have identified a degradation in USDT/TRC20 withdrawals caused by issues with a third-party provider's infrastructure. Our engineering team is already working with them to restore the service as soon as possible.

As an alternative, you can perform USDT/ERC20 withdrawals while we work to resolve the issue.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

Apr 3, 15:32 UTC
Resolved - This incident has been resolved.
Apr 3, 15:26 UTC
Investigating - We are currently experiencing a degraded performance on ARS withdrawals. Due to this, there might be some delays while performing ARS withdrawals.
We apologize for the inconvenience.

-----------------------------------------------------

Estamos experimentando una performance degradada para retiros de ARS. Debido a esto, puede haber demoras al realizar retiros de ARS.
Disculpe los inconvenientes.

Apr 3, 14:36 UTC
Resolved - The problem has been resolved, and new deposits and withdrawals are being processed completely. Some deposits and withdrawals affected during the incident will be processed with a slight delay.

--------------------------------------

El problema se ha resuelto, los nuevos depósitos y retiros estan siendo procesados completamente. Algunos depósitos y retiros afectados durante el incidente seran procesados con un poco de retraso.

Apr 3, 00:19 UTC
Identified - We are currently having issues with MXN deposits and withdrawals. Our engineering team is working on this to fix this as soon as possible. Sorry for the inconvenience.
--------------------------------------------------------
Actualmente estamos teniendo problemas con los depósitos y retiros de MXN. Nuestro equipo de ingenieros está trabajando en ello para solucionarlo lo antes posible. Disculpen las molestias.

Apr 2, 22:59 UTC
Apr 2, 2024