Update - We have temporarily disabled buying, depositing, and withdrawing operations for TIGRES/BAR/PSG Fan Tokens in our Bitso app, as well as market and limit orders in Bitso Alpha. This action has been taken to complete the migration from the Chiliz Legacy Chain to the new Chiliz Chain. Trading, depositing, and withdrawing operations will be available again starting April 30th.

----------------------------------------

Hemos desactivado temporalmente las operaciones de trading, depósito y retiro para los Fan Tokens TIGRES/BAR/PSG en nuestra aplicación Bitso, así como las órdenes de mercado y límite en Bitso Alpha. Esta acción se ha tomado para completar la migración de la Cadena Legacy de Chiliz a la nueva Cadena de Chiliz. Las operaciones de trading, depósito y retiro estarán disponibles nuevamente a partir del 30 de abril.

-----------------------------------------

Temporariamente, desativamos as negociações, depósitos e retiradas para os Fan Tokens TIGRES/BAR/PSG em nosso aplicativo Bitso, assim como as ordens de mercado e limite no Bitso Alpha. Essa ação foi tomada para completar a migração da Cadeia Legacy da Chiliz para a nova Cadeia de Chiliz. As negociações, depósitos e retiradas estarão disponíveis novamente a partir de 30 de abril.


If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

Apr 18, 2024 - 01:11 UTC
Identified - We have temporarily disabled direct conversions for PSG/BAR Fan tokens in our Bitso app, as well as market orders in the Bitso Alpha. However, you can continue to place limit and stop-limit orders for both tokens at https://bitso.com/alpha.
Mar 19, 2024 - 19:07 UTC
Investigating - We have temporarily disabled direct conversions for PSG/BAR Fan tokens. However, while we make some changes, you can place limit orders at https://bitso.com/alpha
Mar 19, 2024 - 19:02 UTC

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
99.96 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
99.96 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Under Maintenance
90 days ago
99.99 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
99.81 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
99.98 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
99.98 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
99.98 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
99.95 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Under Maintenance
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
99.98 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Under Maintenance
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Under Maintenance
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
99.93 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
99.81 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
99.99 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
100.0 % uptime
Today
QR Payment Operational
90 days ago
100.0 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
100.0 % uptime
Today
PIX ? Operational
90 days ago
100.0 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
99.38 % uptime
Today
Bank Transfer ? Operational
90 days ago
99.38 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Requests
Fetching
Past Incidents
Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 03:00 UTC
Scheduled - On April 18th, 2024, at 03:00 UTC, one of our service providers will conduct maintenance on their services that will last for 2 hours. During this period, all PIX & TED transactions might experience degraded performance, so we suggest that you either anticipate or postpone these operations.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/
-----------------------------------

Em 18 de abril de 2024, às 00:00 BRT, um dos nossos provedores de serviço passará por uma manutenção programada que durará 2 horas. Durante este período, todas as transações PIX & TED podem apresentar desempenho degradado, então sugerimos que você antecipe ou adie essas operações.

Se você precisar de mais assistência, por favor entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

Apr 17, 15:57 UTC
Apr 17, 2024
Resolved - This incident has been resolved .
Apr 17, 11:19 UTC
Investigating - We have an ongoing issue with ADA withdrawals therefore it has been temporarily disabled. Our engineering team is already working on the issue. We will keep you posted . For further assistance, please reach out to our Customer Support team at https://support.bitso.com/
Apr 17, 10:05 UTC
Apr 16, 2024
Resolved - This incident has been resolved.
Apr 16, 07:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 06:25 UTC
Investigating - One of our vendors is facing issues with processing transactions , causing issues with finalizing ETH/ ERC20 transaction status . Our engineering team is actively following up with them to restore the service at the earliest. We apologize for the inconvenience.
Apr 16, 04:27 UTC
Resolved - This incident has been resolved.
Apr 16, 02:28 UTC
Monitoring - Our provider has implemented a fix and is now monitoring the results.
Apr 16, 01:59 UTC
Identified - One of our vendors is facing issues with transaction processing, causing issues with finalizing transactions for the following tokens:

-Cardano (ADA)
- Polkadot (DOT)
- Dogecoin (DOGE)
- Solana (SOL)
- Algorand (ALGO)
- Stellar (XLM)
- NEAR
- Avalanche (AVAX)

Sorry for the inconvenience.
If further assistance is required, reach out to our Customer Support team at https://support.bitso.com/

Apr 16, 01:54 UTC
Apr 15, 2024

No incidents reported.

Apr 14, 2024
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 03:00 UTC
Scheduled - On April 14th, 2024, starting at 03:00 UTC, one of our service providers will conduct maintenance that will last for 2 hours. During this activity, we may experience degraded performance for ARS deposits and withdrawals.
If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/
----------------------------------
El 14 de abril de 2024, a partir de la 00:00 ART, uno de nuestros proveedores de servicios llevará a cabo tareas de mantenimiento que durarán 2 horas. Durante esta actividad, es posible que experimentemos una performance degradada para los depósitos y retiros en ARS.
Para más información favor de contactar a nuestro equipo de Customer Support en https://support.bitso.com/

Apr 10, 23:20 UTC
Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 11:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results .
Apr 9, 10:48 UTC
Investigating - We are experiencing a degraded performance on trades processing . Our engineering team is already working on this to fix as soon as possible.We apologize for the inconvenience.
Apr 9, 10:20 UTC
Apr 8, 2024
Resolved - This incident has been resolved.
Apr 8, 17:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 16:56 UTC
Investigating - We are having issue with multiple withdrawal services. Our engineering team is already working on to fix this issue. Sorry for the inconvenience.
Apr 8, 16:45 UTC
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Completed - The scheduled maintenance has been completed.
Apr 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 01:00 UTC
Scheduled - On April 4th, 2024, starting at 01:00 UTC, one of our service providers will conduct maintenance that will last for 8 hours. During this activity, we may experience degraded performance for ARS deposits and withdrawals.
If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/
----------------------------------
El 3 de abril de 2024, a partir de la 22:00 ART, uno de nuestros proveedores de servicios llevará a cabo tareas de mantenimiento que durarán 8 horas. Durante esta actividad, es posible que experimentemos una performance degradada para los depósitos y retiros en ARS.
Para más información favor de contactar a nuestro equipo de Customer Support en https://support.bitso.com/

Mar 26, 18:59 UTC