Identified - We have temporarily disabled direct conversions for PSG/BAR Fan tokens in our Bitso app, as well as market orders in the Bitso Alpha. However, you can continue to place limit and stop-limit orders for both tokens at https://bitso.com/alpha.
Mar 19, 2024 - 19:07 UTC
Investigating - We have temporarily disabled direct conversions for PSG/BAR Fan tokens. However, while we make some changes, you can place limit orders at https://bitso.com/alpha
Mar 19, 2024 - 19:02 UTC

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
99.96 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
99.99 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Degraded Performance
90 days ago
99.99 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
99.81 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
99.98 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
99.98 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
99.98 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
99.95 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
99.98 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Degraded Performance
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Degraded Performance
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
99.94 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
99.83 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
99.99 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
100.0 % uptime
Today
QR Payment Operational
90 days ago
100.0 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
100.0 % uptime
Today
PIX ? Operational
90 days ago
100.0 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
99.38 % uptime
Today
Bank Transfer ? Operational
90 days ago
99.38 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
BIND Maintenance - April 4th, 2024 Apr 4, 2024 01:00-09:00 UTC
On April 4th, 2024, starting at 01:00 UTC, one of our service providers will conduct maintenance that will last for 8 hours. During this activity, we may experience degraded performance for ARS deposits and withdrawals.
If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/
----------------------------------
El 3 de abril de 2024, a partir de la 22:00 ART, uno de nuestros proveedores de servicios llevará a cabo tareas de mantenimiento que durarán 8 horas. Durante esta actividad, es posible que experimentemos una performance degradada para los depósitos y retiros en ARS.
Para más información favor de contactar a nuestro equipo de Customer Support en https://support.bitso.com/

Posted on Mar 26, 2024 - 18:59 UTC
Requests
Fetching
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 03:00 UTC
Scheduled - On March 24th 2024, starting at 03:00 UTC one of our service providers will have a scheduled maintenance which will last 4 hours. Due to this maintenance, we might present a degraded performance for ARS deposits and withdrawals. We suggest you to anticipate or postpone these operations.
For further assistance, please reach out to our Customer Support team at https://support.bitso.com/

Mar 24, 02:36 UTC
Mar 23, 2024
Resolved - This incident has been resolved.
Mar 23, 21:03 UTC
Investigating - We are having issue with ARS deposit & withdrawal due to an ongoing issue at our providers end. We will provide an update as soon as this is resolved.
Mar 23, 20:30 UTC
Resolved - This incident has been resolved.
Mar 23, 02:36 UTC
Monitoring - Version 3.56.6 has been released and is now available to be downloaded from the PlayStore, affected users should now be able to use that version to complete the validation process within the app. Validations are currently being made to ensure services are working as expected.

---------------------------

La versión 3.56.6 se lanzó y ahora está disponible para descargar desde PlayStore; los usuarios afectados ahora deberían poder usar esa versión para completar el proceso de validación dentro de la aplicación. Actualmente se están realizando validaciones para garantizar que los servicios funcionen como se esperaba.

----------------------------

A versão 3.56.6 foi lançada e agora está disponível para ser baixada na PlayStore; os usuários afetados devem agora ser capazes de usar essa versão para completar o processo de validação dentro do aplicativo. As validações estão sendo feitas atualmente para garantir que os serviços estejam funcionando conforme o esperado.

Mar 22, 17:56 UTC
Update - The results of the ongoing investigation show the issue is happening on Android v3.56 & v3.57.

As a workaround and while we can apply a fix, you can try to complete your verification process using our web app.

We will inform you once we have an update, thank you!
----------------------------

Los resultados de nuestra investigación indican que se están produciendo errores en Android v3.56 y v3.57.

Como solución temporal, mientras implementamos los cambios necesarios, te sugerimos completar tu proceso de verificación en nuestra aplicación web.

Te mantendremos informado. ¡Gracias!
----------------------------

Os resultados da investigação em curso mostram que o problema está ocorrendo no Android v3.56 e v3.57.

Como solução alternativa e enquanto podemos aplicar uma correção, você pode tentar completar seu processo de verificação usando nosso aplicativo da web.

Informaremos você assim que tivermos uma atualização, obrigado!

Mar 21, 18:03 UTC
Investigating - We have identified slowness in the KYC process caused by issues with a third-party provider ID validator. Our engineering team is actively following up with them working to restore the service as soon as possible.

----------------------------

Hemos identificado lentitud en el proceso de KYC causada por problemas del proveedor de validación de identidad externo. Nuestro equipo de ingeniería se encuentra trabajando con ellos para restablecer el servicio lo antes posible.

----------------------------

Identificamos lentidão no processo de KYC causada por problemas com um validador de ID de terceiros. Nossa equipe de engenharia está acompanhando ativamente, trabalhando para restaurar o serviço o mais rápido possível.

Mar 21, 17:50 UTC
Mar 22, 2024
Mar 21, 2024
Mar 20, 2024
Resolved - This incident has been resolved.
Mar 20, 19:19 UTC
Identified - We have identified degraded performance in TRX/Tron USDT/Tron withdrawals, causing delays in completion due to an issue with a third-party service provider. Our engineering team is already working to resolve this

We apologize for the inconvenience.

If you need further assistance, do not hesitate to contact us through our Customer Support at https://support.bitso.com/

Mar 20, 16:49 UTC
Resolved - This incident has been resolved.

-------------------

Este incidente ha sido resuelto.

Mar 20, 16:52 UTC
Monitoring - The problem has been resolved, and new deposits and withdrawals are being processed completely. Some deposits and withdrawals affected during the incident will be processed with a slight delay. We will continue to monitor the service to ensure stability

--------------------------------------

El problema se ha resuelto, los nuevos depósitos y retiros estan siendo procesados completamente. Algunos depósitos y retiros afectados durante el incidente seran procesados con un poco de retraso. continuaremos monitoreando el servicio para asegurar la estabilidad

Mar 20, 15:51 UTC
Identified - We are currently having issues with MXN deposits and withdrawals. Our engineering team is working on this to fix this as soon as possible. Sorry for the inconvenience.
--------------------------------------------------------
Actualmente estamos teniendo problemas con los depósitos y retiros de MXN. Nuestro equipo de ingenieros está trabajando en ello para solucionarlo lo antes posible. Disculpen las molestias.

Mar 20, 15:25 UTC
Completed - The scheduled maintenance has been completed.
Mar 20, 13:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 11:48 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 20, 11:48 UTC
Scheduled - On March 20th, 2024, starting at 10:30 UTC one of our service providers will have a scheduled maintenance . Our provider informed that this maintenance has been extended and we will keep you posted .ATOM deposits and withdrawals are still temporarily disabled due to the maintenance . Once the maintenance is completed, deposits and withdrawals will resume as usual.
Mar 20, 11:47 UTC
Completed - The scheduled maintenance has been completed.
Mar 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 10:30 UTC
Scheduled - On March 20th, 2024, starting at 10:30 UTC one of our service providers will have a scheduled maintenance which will last 30 minutes. During this maintenance, ATOM deposits and withdrawals will be temporarily disabled. Once the maintenance is completed, deposits and withdrawals will resume as usual.

For further assistance, please contact our Customer Support team at https://support.bitso.com/.
--------------------------------------------------------------------
El día 20 de Marzo de 2024, comenzando a las 04:30 MXT | 05:30 COT | 07:30 ART, uno de nuestros proveedores de servicios llevará a cabo un mantenimiento programado, el cual tendrá una duración de 30 minutos. Durante este mantenimiento, los depósitos y retiros de ATOM se encontrarán temporalmente deshabilitados. Una vez finalizado el mantenimiento, los depósitos y retiros continuarán con normalidad.

Para mayor asistencia, por favor póngase en contacto con nuestro equipo de customer support a través de https://support.bitso.com/.

Mar 19, 16:28 UTC
Mar 19, 2024

Unresolved incident: Direct conversions for PSG/BAR Fan tokens are experiencing degraded performance.

Mar 18, 2024

No incidents reported.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:00 UTC
Scheduled - On March 17th, Our chat support will be unavailable due to a 3rd party maintenance activity. This maintenance will have a 2-hour duration, from 7:00 UTC to 9:00 UTC

The chat service will resume once the planned activity is completed.

----------------------------------

El 17 de marzo, nuestro soporte por chat no estará disponible debido a una actividad de mantenimiento de terceros. Este mantenimiento tendrá una duración de 2 horas, desde las 7:00 UTC hasta las 9:00 UTC

El servicio de chat se reanudará una vez finalizada la actividad prevista.

------------------------------------

No dia 17 de março, nosso suporte por chat estará indisponível devido a uma atividade de manutenção de terceiros. Esta manutenção terá duração de 2 horas, das 7h UTC às 9h UTC

O serviço de chat irá ser reiniciado assim que a atividade planejada for concluída.

Mar 15, 19:09 UTC
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 12:00 UTC
Scheduled - Tendremos un mantenimiento el próximo 16 de marzo de 2024, que comenzará a las 06:00 MXT y tendrá una duración estimada de 2 horas. Durante este período, los retiros y depósitos SPEI para MXN estarán deshabilitados

Una vez completado el mantenimiento los servicios serán restablecidos a la normalidad.

Recuerda que siempre puedes contactarnos a través de nuestro Customer Support en https://support.bitso.com/
----------------------------------
On March 16th, 2024 starting at 06:00 MXT - (12:00 UTC) we will conduct a scheduled maintenance which may last for 2 hours. During the maintenance, MXN SPEI withdrawals and deposits will be disabled.

The operations will resume once the planned activity is completed.

If you need further assistance, please contact us through our Customer Support at https://support.bitso.com/

Mar 13, 19:01 UTC
Resolved - This incident has been resolved .
Mar 16, 09:05 UTC
Investigating - We have identified degraded performance in TRX/Tron USDT/Tron withdrawals, causing delays in completion due to an issue with a third-party service provider. Our engineering team is already working to resolve this

We apologize for the inconvenience.

If you need further assistance, do not hesitate to contact us through our Customer Support at https://support.bitso.com/

Mar 15, 20:06 UTC
Mar 15, 2024
Resolved - This incident has been resolved .
Mar 15, 05:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 15, 05:43 UTC
Investigating - We are having degraded performance with order processing. Our engineering team is working on to fix the issue.
Mar 15, 05:37 UTC
Mar 14, 2024
Resolved - This incident has been resolved.
Mar 14, 16:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 14:35 UTC
Investigating - We are currently experiencing a degraded performance for COP withdrawals. Our engineering team is already working on this case.
We apologize for the inconvenience.

------------------------------------------------------------

Estamos experimentando una performance degradada para retiros de COP. Nuestro equipo de ingeniería se encuentra trabajando en este caso.
Disculpe los inconvenientes.

Mar 14, 13:58 UTC