MXN withdrawals & deposits service degradation

Incident Report for Bitso

Resolved

This incident has been resolved.
Posted Oct 21, 2025 - 01:55 UTC

Identified

We have identified an issue with MXN withdrawals that are causing delays in the completion. As a preventive measure, deposits have been disabled while engineering implements a fix.

We apologize for the inconvenience and will resolve this situation as soon as possible.

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Identificamos problemas con los retiros de MXN causando demoras para verse completados. Como medida de seguridad hemos deshabilitado los depósitos mientras se implementa la solución.

Disculpa las molestias, resolveremos esta situación a la breveda posible.
Posted Oct 21, 2025 - 00:54 UTC
This incident affected: Mexican pesos (MXN) 🇲🇽 (Bank Transfer (SPEI)).