All Systems Operational

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 ? Operational
90 days ago
99.98 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
99.96 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
99.96 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Operational
90 days ago
99.97 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
99.81 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
99.98 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
98.75 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
99.98 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
100.0 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
99.98 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
99.93 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
99.81 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
99.99 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
100.0 % uptime
Today
QR Payment Operational
90 days ago
100.0 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
100.0 % uptime
Today
PIX ? Operational
90 days ago
100.0 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
99.38 % uptime
Today
Bank Transfer ? Operational
90 days ago
99.38 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
COELSA Maintenance May 12, 2024 02:59-05:59 UTC
On May 12th 2024, starting at 02:59 UTC one of our service providers will have a scheduled maintenance which will last 3 hours. Due to this maintenance, we might present a degraded performance for ARS deposits and withdrawals. We suggest you to anticipate or postpone these operations.
For further assistance, please reach out to our Customer Support team at https://support.bitso.com/
_______________________________________________________
El Sábado 11 de Mayo de 2024, comenzando a las 23:59 h ART, uno de nuestros proveedores llevará a cabo un mantenimiento programado que tendrá una duración de 3 horas. Debido a este mantenimiento, los depósitos y retiros de ARS podrían presentar una performance degradada. Se sugiere anticipar o posponer esas operaciones.
Para más información, comuníquese con nuestro equipo de soporte en https://support.bitso.com/

Posted on May 09, 2024 - 20:11 UTC
Maintenance PIX & TED | May 16th 2024 May 16, 2024 01:30-02:00 UTC
On May 16th, 2024, starting at 01:30 UTC, one of our service providers will conduct maintenance on their services that will last for 30 minutes. During this period, all PIX & TED transactions might experience degraded performance, so we suggest either anticipating or postponing these operations.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

---------------------------

No dia 16 de maio de 2024, a partir das 01:30 UTC, um dos nossos provedores de serviços realizará manutenção em seus serviços que durará 30 minutos. Durante este período, todas as transações PIX & TED podem experimentar desempenho degradado, então sugerimos antecipar ou adiar essas operações.

Se precisar de assistência adicional, por favor entre em contato com a nossa equipe de Suporte ao Cliente através de https://support.bitso.com/

Posted on May 09, 2024 - 00:23 UTC
Requests
Fetching
Past Incidents
May 11, 2024

No incidents reported today.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Resolved - This incident has been resolved.
May 3, 05:11 UTC
Monitoring - A fix was implemented. COP deposits have been enabled and we are monitoring the transactions.

------------------------------------------------------------------------

Se han implementado algunos cambios. Se han rehabilitado los depósitos en COP y estamos monitoreando las transacciones.

May 2, 22:00 UTC
Identified - We have temporarily disabled COL deposits to triage the ongoing issue. We will enable as soon as issue is fixed.
------------------------------------------------------------------------
Hemos deshabilitado temporalmente los depósitos de COL mientras evaluamos el incidente en curso. Volverán a estar disponibles una vez resuelto este incidente.

May 2, 14:01 UTC
Update - We have temporarily disabled COL deposits to triage the ongoing issue. We will enable as soon as issue is fixed.
------------------------------------------------------------------------
Hemos deshabilitado temporalmente los depósitos de COL mientras evaluamos el incidente en curso. Volverán a estar disponibles una vez resuelto este incidente.

May 2, 14:00 UTC
Investigating - We are currently experiencing a degraded performance on COL deposits due to an issue on one of our service providers.
We apologize for the inconvenience.
------------------------------------------------------------------------
Estamos experimentando una performance degradada en depósitos de COL debido a un problema en el servicio de uno de nuestros proveedores.
Disculpe los inconvenientes.

May 2, 12:50 UTC
May 2, 2024
Resolved - This incident has been resolved.
May 2, 15:53 UTC
Update - We have temporarily disabled buying, depositing, and withdrawing operations for TIGRES/BAR/PSG Fan Tokens in our Bitso app, as well as market and limit orders in Bitso Alpha. This action has been taken to complete the migration from the Chiliz Legacy Chain to the new Chiliz Chain. Trading, depositing, and withdrawing operations will be available again starting May 2nd.

----------------------------------------

Hemos desactivado temporalmente las operaciones de trading, depósito y retiro para los Fan Tokens TIGRES/BAR/PSG en nuestra aplicación Bitso, así como las órdenes de mercado y límite en Bitso Alpha. Esta acción se ha tomado para completar la migración de la Cadena Legacy de Chiliz a la nueva Cadena de Chiliz. Las operaciones de trading, depósito y retiro estarán disponibles nuevamente a partir del 2 de Mayo.

-----------------------------------------

Temporariamente, desativamos as negociações, depósitos e retiradas para os Fan Tokens TIGRES/BAR/PSG em nosso aplicativo Bitso, assim como as ordens de mercado e limite no Bitso Alpha. Essa ação foi tomada para completar a migração da Cadeia Legacy da Chiliz para a nova Cadeia de Chiliz. As negociações, depósitos e retiradas estarão disponíveis novamente a partir de 2 de maio

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

Apr 18, 01:11 UTC
Identified - We have temporarily disabled direct conversions for PSG/BAR Fan tokens in our Bitso app, as well as market orders in the Bitso Alpha. However, you can continue to place limit and stop-limit orders for both tokens at https://bitso.com/alpha.
Mar 19, 19:07 UTC
Investigating - We have temporarily disabled direct conversions for PSG/BAR Fan tokens. However, while we make some changes, you can place limit orders at https://bitso.com/alpha
Mar 19, 19:02 UTC
Resolved - The issue is fixed, we are processing new deposits again. The delayed deposits will be soon credited to the users wallet. Sorry for inconvenience.
May 2, 02:32 UTC
Identified - The issue has been identified and a fix is being implemented.
May 2, 02:23 UTC
Investigating - We are having some delay with crypto deposits. Our engineering team is already reviewing this to fix the problem as soon as possible.
May 2, 02:04 UTC
May 1, 2024

No incidents reported.

Apr 30, 2024
Resolved - This incident has been resolved.
Apr 30, 21:05 UTC
Monitoring - A fix has been implemented, we are monitoring the results.

-------------

Se han aplicado las correciones necesarias, estamos monitoreando los resultados.

Apr 30, 18:58 UTC
Investigating - We identified a degraded performance on ARS Withdrawals caused by issues with external services. Our engineering team is following up on this to ensure full restoration.

We apologize for the inconvenience.
------------------

Estamos experimentando una performance degradada en retiros de ARS debido a un problema en el servicio de uno de nuestros proveedores. Nuestro equipo de ingeniería le da seguimiento a la situación para asegurar la normalización de los servicios.

Disculpe las molestias.

Apr 30, 18:40 UTC
Completed - The scheduled maintenance has been completed.
Apr 30, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 06:00 UTC
Scheduled - On April 30th, 2024, at 06:00 UTC, one of our service providers will conduct maintenance on their services that will last for 2 hours. During this period, all PIX & TED transactions might experience degraded performance, so we suggest to either anticipate or postpone these operations.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

---------------------------

Em 30 de abril de 2024, às 03:00 BRT, um dos nossos provedores de serviços realizará manutenção em seus serviços que durará 2 horas. Durante este período, todas as transações PIX & TED podem sofrer desempenho degradado, sugerimos que você antecipe ou adie essas operações.

Se precisar de assistência adicional, por favor entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

Apr 23, 22:54 UTC
Apr 29, 2024

No incidents reported.

Apr 28, 2024
Completed - The scheduled maintenance has been completed.
Apr 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 03:00 UTC
Scheduled - On April 28th, 2024, starting at 03:00 UTC one of our service providers will have a scheduled maintenance which will last 3 hours. Due to this maintenance, we might present a degraded performance for ARS deposits and withdrawals. We suggest you anticipate or postpone these operations.
For further assistance, please reach out to our Customer Support team at https://support.bitso.com/

--------------------------------------------------

El 28 de abril de 2024, a partir de las 12:00 ARG, uno de nuestros proveedores de servicios tendrá un mantenimiento programado con duracion de 3 horas. Debido a este mantenimiento, podríamos presentar un desempeño degradado para los depósitos y retiros de ARS. Le sugerimos anticipar o posponer estas operaciones.
Para obtener más ayuda, comuníquese con nuestro equipo de atención al cliente en https://support.bitso.com/

Apr 26, 18:27 UTC
Apr 27, 2024

No incidents reported.