All Systems Operational

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
99.96 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
99.99 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Operational
90 days ago
99.99 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
99.81 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
99.98 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
99.98 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
99.98 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
99.95 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
99.98 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
99.94 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
99.83 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
99.99 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
100.0 % uptime
Today
QR Payment Operational
90 days ago
100.0 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
100.0 % uptime
Today
PIX ? Operational
90 days ago
100.0 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
99.38 % uptime
Today
Bank Transfer ? Operational
90 days ago
99.38 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Requests
Fetching
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:00 UTC
Scheduled - On March 17th, Our chat support will be unavailable due to a 3rd party maintenance activity. This maintenance will have a 2-hour duration, from 7:00 UTC to 9:00 UTC

The chat service will resume once the planned activity is completed.

----------------------------------

El 17 de marzo, nuestro soporte por chat no estará disponible debido a una actividad de mantenimiento de terceros. Este mantenimiento tendrá una duración de 2 horas, desde las 7:00 UTC hasta las 9:00 UTC

El servicio de chat se reanudará una vez finalizada la actividad prevista.

------------------------------------

No dia 17 de março, nosso suporte por chat estará indisponível devido a uma atividade de manutenção de terceiros. Esta manutenção terá duração de 2 horas, das 7h UTC às 9h UTC

O serviço de chat irá ser reiniciado assim que a atividade planejada for concluída.

Mar 15, 19:09 UTC
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 12:00 UTC
Scheduled - Tendremos un mantenimiento el próximo 16 de marzo de 2024, que comenzará a las 06:00 MXT y tendrá una duración estimada de 2 horas. Durante este período, los retiros y depósitos SPEI para MXN estarán deshabilitados

Una vez completado el mantenimiento los servicios serán restablecidos a la normalidad.

Recuerda que siempre puedes contactarnos a través de nuestro Customer Support en https://support.bitso.com/
----------------------------------
On March 16th, 2024 starting at 06:00 MXT - (12:00 UTC) we will conduct a scheduled maintenance which may last for 2 hours. During the maintenance, MXN SPEI withdrawals and deposits will be disabled.

The operations will resume once the planned activity is completed.

If you need further assistance, please contact us through our Customer Support at https://support.bitso.com/

Mar 13, 19:01 UTC
Resolved - This incident has been resolved .
Mar 16, 09:05 UTC
Investigating - We have identified degraded performance in TRX/Tron USDT/Tron withdrawals, causing delays in completion due to an issue with a third-party service provider. Our engineering team is already working to resolve this

We apologize for the inconvenience.

If you need further assistance, do not hesitate to contact us through our Customer Support at https://support.bitso.com/

Mar 15, 20:06 UTC
Mar 15, 2024
Resolved - This incident has been resolved .
Mar 15, 05:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 15, 05:43 UTC
Investigating - We are having degraded performance with order processing. Our engineering team is working on to fix the issue.
Mar 15, 05:37 UTC
Mar 14, 2024
Resolved - This incident has been resolved.
Mar 14, 16:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 14:35 UTC
Investigating - We are currently experiencing a degraded performance for COP withdrawals. Our engineering team is already working on this case.
We apologize for the inconvenience.

------------------------------------------------------------

Estamos experimentando una performance degradada para retiros de COP. Nuestro equipo de ingeniería se encuentra trabajando en este caso.
Disculpe los inconvenientes.

Mar 14, 13:58 UTC
Mar 13, 2024
Resolved - This incident has been resolved.
Mar 13, 03:31 UTC
Investigating - We have identified delays in completing transactions on the NEAR blockchain due to issues with a third party provider's infrastructure.

Our engineering team is following up with them to restore the service at the earliest.

Mar 12, 23:55 UTC
Mar 12, 2024
Resolved - This incident has been resolved.
Mar 12, 06:01 UTC
Investigating - We have an ongoing issue with Alpha Ios version 1.19.1 & 1.19.2 where price and amount are being switched frequently on order book. Our engineering team is already working on to fix this issue and release a new version of the app. Users can continue using alpha web or alpha mobile version 1.19.0 which is working fine.
Mar 12, 03:03 UTC
Resolved - This incident has been resolved.
Mar 12, 00:48 UTC
Monitoring - A fix has been implemented, we are monitoring the results.

--------------------

Se ha implementado un cambio, estamos monitoreando los resultados.

Mar 12, 00:35 UTC
Investigating - We have identified few cases of new users been unable to see their CLABE to deposit MXN in their accounts. Our engineering team is already checking on this.

If you need further assistance, do not hesitate to contact us through our Customer Support at https://support.bitso.com/

-------------------------
Identificamos algunos casos de nuevos usuarios que no pueden consultar su CLABE para depositar MXN en sus cuentas. Nuestro equipo de ingeniería se encuentra trabajando para resolverlo.

Para mayor información, favor de contactar a nuestro equipo de Soporte al Cliente a través de https://support.bitso.com/

Mar 11, 23:35 UTC
Mar 11, 2024
Mar 10, 2024

No incidents reported.

Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 13:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 12:15 UTC
Scheduled - Banxico llevará a cabo un mantenimiento el próximo 09 de Marzo, 2024 comenzando a las 06:15 MXT y con una duración estimada de 1 hora. Durante el mantenimiento, los retiros y depósitos SPEI para MXN serán deshabilitados.

Una vez completado el mantenimiento los servicios serán restablecidos a la normalidad.

Recuerda que siempre puedes contactarnos a través de nuestro Customer Support en https://support.bitso.com/
----------------------------------
On March 9th, 2024 starting at 06:15 MXT Banxico will conduct a scheduled maintenance which may last for 1 hour. During the maintenance, MXN SPEI withdrawals and deposits will be disabled.

The operations will resume once the planned activity is completed.

If you need further assistance, please contact us through our Customer Support at https://support.bitso.com/

Mar 6, 19:36 UTC
Mar 8, 2024

No incidents reported.

Mar 7, 2024
Resolved - This incident has been resolved.
Mar 7, 21:45 UTC
Update - We are continuing to monitor for any further issues.
Mar 7, 21:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 21:28 UTC
Update - We are continuing to investigate this issue.
Mar 7, 21:18 UTC
Investigating - We are currently experiencing problem creating XRP/BTC/LTC/BCH withdrawals. Our engineering team is already working on this to fix this as soon as possible. Sorry for the inconvenience.
Mar 7, 21:13 UTC
Mar 6, 2024
Resolved - This incident has been resolved.
Mar 6, 14:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 6, 13:18 UTC
Update - We are continuing to work on a fix for this issue.
Mar 6, 13:18 UTC
Update - Our providers continue to work on a fix for this issue . We will update you as soon as this is fixed . Sorry for the inconvenience .
Mar 6, 03:57 UTC
Update - We are continuing to work on a fix for this issue.
Mar 5, 23:57 UTC
Identified - An external service integrator is having issues with their systems impacting COP deposits. Our engineering team is following up trying to recover the service at the earliest.

An update will be shared once new information is available, we apologize for the inconvenience.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

-----------------------------------

Un integrador de servicios externo está teniendo problemas en sus sistemas, impactando los depósitos de COPs. Nuestro equipo de ingeniería se encuentra dando seguimiento a la situación para restablecer el servicio a la brevedad posible.

Estaremos informando en cuanto tengamos alguna novedad. Disculpe las molestias.

Si necesita mayor asistencia, favor de contactar a nuestro equipo de Customer Support a través de https://support.bitso.com/

Mar 5, 15:08 UTC
Mar 5, 2024
Resolved - This incident has been resolved.
Mar 5, 18:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 5, 17:15 UTC
Investigating - We are experiencing issues with use our kyc validation process due to which users may see a message to complete their data. Our engineers are working to fix this issue. Sorry for the inconvenience!
Mar 5, 16:20 UTC