In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 02, 2026 - 15:18 UTC
Scheduled - To ensure a secure, high-quality trading experience, Bitso periodically reviews listed assets based on liquidity and market quality. As a result, Bitso will stop ACX (Across Protocol) trading on September 16.

Here's what you need to know:
ACX purchases have been unavailable since September 2nd.
You can sell your balance until September 16.
A 5.25 USD sell minimum applies. If your balance is below that amount, you don't need to do anything, it will convert to USD automatically.
If you don't sell in time, your balance will convert to USD automatically.
Given ACX's low liquidity, the amount you get may be lower than expected.
What you can do now:
Sell: Sell your ACX balance on Bitso before September 16, if you'd like to control the timing yourself.

Sep 2, 2026 15:18 - Sep 16, 2026 15:18 UTC

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 Operational
90 days ago
100.0 % uptime
Today
Bitso Mobile 📱 Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha Mobile 📱 Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
2FA Operational
90 days ago
100.0 % uptime
Today
Identity Proofing Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Bitso Trading Engine 🚀 Operational
90 days ago
100.0 % uptime
Today
Bitso API 🤖 Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 Operational
90 days ago
100.0 % uptime
Today
WIRE Transfers Operational
90 days ago
100.0 % uptime
Today
ACH Transfers Operational
90 days ago
100.0 % uptime
Today
SEPA Transfers Operational
90 days ago
100.0 % uptime
Today
Bitso Business Operational
90 days ago
100.0 % uptime
Today
Stocks 📈 Operational
90 days ago
100.0 % uptime
Today
Trading Operational
90 days ago
100.0 % uptime
Today
Positions Operational
90 days ago
100.0 % uptime
Today
Account Creation Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies with Limited Transactions (Bitso Quotes) Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 Operational
90 days ago
100.0 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) - Cosmos Hub Network Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
100.0 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
100.0 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
100.0 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Hedera (HBAR) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
100.0 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
100.0 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
100.0 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
BONK (BONK) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Dogwifhat (WIF) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Render (RENDER) - Solana Network Operational
90 days ago
100.0 % uptime
Today
POPCAT (POPCAT) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Toncoin (TON) - Toncoin Network Operational
90 days ago
100.0 % uptime
Today
POL Token (Polygon network) (POL) Operational
90 days ago
100.0 % uptime
Today
BTC (Lightning Network) Operational
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 Operational
90 days ago
99.99 % uptime
Today
Bank Transfer (SPEI) Operational
90 days ago
99.97 % uptime
Today
Debit Card Transfer Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
100.0 % uptime
Today
Brazilian reais (BRL) 🇧🇷 Operational
90 days ago
99.88 % uptime
Today
PIX Operational
90 days ago
99.76 % uptime
Today
TED Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
99.89 % uptime
Today
Bank Transfer Operational
90 days ago
99.89 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Solana SPL Token Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Maintenance for BTC Lightning | September 8th Sep 8, 2026 14:00-15:00 UTC

One of our service providers will conduct scheduled maintenance on September 8th at 14:00 UTC with a duration of 1 hour. During this period, both BTC deposits and withdrawals via Lightning network will be temporarily disabled.

We apologize for any inconvenience this may cause. Please plan your transactions accordingly to avoid service disruption. Rest assured that your funds remain secure at all times.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

----------------------------

Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 8 de septiembre comenzando a las 08:00 MXT | 09:00 COT | 11:00 ART y con una duración estimada de 1 hora. Durante este periodo, tanto los depósitos como retiros de BTC a través de la red Lightning estarán temporalmente deshabilitados.

Disculpa las molestias que esto pueda ocasionar. Sugerimos planear tus transacciones con anticipación para evitar interrupciones en el servicio. Tus fondos permanecerán seguros en todo momento.

Para más información o ayuda, contáctanos a través de nuestro equipo de Atención al Cliente en https://support.bitso.com/

----------------------------

Um de nossos provedores de serviços realizará uma manutenção programada no dia 8 de setembro, às 11:00 BRT, com duração de 1 hora. Durante esse período, os depósitos e saques de BTC via rede Lightning ficarão temporariamente desativados.
Pedimos desculpas por qualquer inconveniente que isso possa causar. Recomendamos planejar suas transações com antecedência para evitar interrupções no serviço. Fique tranquilo, seus fundos permanecem seguros em todos os momentos.
Se precisar de ajuda, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

Posted on Sep 03, 2026 - 19:43 UTC
Requests
Fetching

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

Resolved - This incident has been resolved.
Sep 3, 17:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 13:27 UTC
Investigating - One of our service providers is experiencing system issues affecting PSE transactions. Our engineering team is following up to restore the service as soon as possible.

Your funds remain secure. We will update this page as soon as we have more information.

We apologize for the inconvenience and thank you for your patience.

-----------------------------------------------

Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en PSE. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible.

Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.

Nos disculpamos por los inconvenientes y agradecemos tu paciencia.

-----------------------------------------------

Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em PSE. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível.

Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações.

Pedimos desculpas pelo transtorno e agradecemos a sua paciência.

Sep 3, 13:04 UTC

Sep 2, 2026

Unresolved incident: Important update: ACX (Across Protocol) will be delisted.

Sep 1, 2026

Resolved - This incident has been resolved.
Sep 1, 20:15 UTC
Investigating - We are currently investigating an issue affecting MXN deposits and withdrawals. Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.

We apologize for any inconvenience this may cause.

------------------------------------------

Actualmente estamos investigando un problema que está afectando los depósitos y retiros de MXN. Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restablecer el procesamiento normal lo antes posible.

Lamentamos cualquier inconveniente que esto pueda causar.

Sep 1, 19:37 UTC

Aug 31, 2026

Resolved - This incident has been resolved.
Aug 31, 16:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 31, 15:36 UTC
Investigating - One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible.

Your funds remain secure. We will update this page as soon as we have more information.

We apologize for the inconvenience and thank you for your patience.

-----------------------------------------------

Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible.

Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.

Nos disculpamos por los inconvenientes y agradecemos tu paciencia.

-----------------------------------------------

Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em COP. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível.

Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações.

Pedimos desculpas pelo transtorno e agradecemos a sua paciência.
No components were marked as affected by this incident.

Aug 31, 14:02 UTC

Aug 30, 2026

No incidents reported.

Aug 29, 2026

Resolved - This incident has been resolved.
Aug 29, 19:13 UTC
Investigating - One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible.

Your funds remain secure. We will update this page as soon as we have more information.

We apologize for the inconvenience and thank you for your patience.

-----------------------------------------------

Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible.

Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.

Nos disculpamos por los inconvenientes y agradecemos tu paciencia.

-----------------------------------------------

Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em COP. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível.

Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações.

Pedimos desculpas pelo transtorno e agradecemos a sua paciência.

Aug 28, 23:53 UTC

Aug 28, 2026

Resolved - This incident has been resolved.
Aug 28, 21:23 UTC
Investigating - One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible.

Your funds remain secure. We will update this page as soon as we have more information.

We apologize for the inconvenience and thank you for your patience.

-----------------------------------------------

Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible.

Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.

Nos disculpamos por los inconvenientes y agradecemos tu paciencia.

-----------------------------------------------

Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em COP. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível.

Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações.

Pedimos desculpas pelo transtorno e agradecemos a sua paciência.

Aug 28, 19:10 UTC

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Resolved - This incident has been resolved.
Aug 21, 14:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 21, 14:19 UTC
Investigating - We are experiencing issues with withdrawals in Argentine Pesos (ARS). Some withdrawal requests may fail or be delayed. We are aware of the issue and actively investigating.

Your funds remain secure. We will update this page as soon as we have more information.

We apologize for the inconvenience and thank you for your patience.

------------------------------------------

Estamos experimentando problemas con los retiros en Pesos Argentinos (ARS). Algunas solicitudes de retiro podrían fallar o demorarse. Estamos al tanto del problema y trabajando activamente en su investigación.

Tus fondos están seguros. Actualizaremos esta página tan pronto como tengamos más información.

Lamentamos los inconvenientes ocasionados y agradecemos tu paciencia.

Aug 21, 13:35 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 12:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 10:00 UTC
Scheduled - On August 21st, 2026, from 10:00 to 12:55 UTC, we will be performing scheduled maintenance on our core authentication server to improve system stability and performance.

While our core systems will remain active, users accessing Bitso via Web and the Mobile App will experience temporary service interruptions.

During this 2-hour and 55-minute window, the following functions will be temporarily unavailable on Bitso Web and the Bitso Wallet App (iOS & Android):
Logins & Logouts: users will be unable to start or end sessions.
Token refresh: active web/app sessions may expire and will not automatically renew.
Step-up authentication: any action requiring secondary verification (2FA) will be paused.
Identity verification: self-service credential resets and liveness checks will be offline.

Your balance and assets remain completely safe and unaffected.

Since logins will be disabled, users will be unable to initiate manual withdrawals via the interface during this window so we suggest to plan urgent transfers accordingly. Incoming transfers will continue to be processed and credited normally.

*Important note for API users: API operations, including automated deposits, withdrawals, trading will not be affected by this maintenance.

If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

------------------------------

Realizaremos un mantenimiento programado en nuestro servidor de autenticación para mejorar la estabilidad y el rendimiento del sistema. El proceso iniciará el 21 de agosto a las 04:00 MXT | 05:00 COT | 07:00 ART, el cual tendrá una duración de 2 horas 55 minutos.

Aunque nuestros sistemas centrales permanecerán activos, los usuarios que accedan a Bitso a través de la Web y la App experimentarán interrupciones temporales en el servicio.

Durante esta ventana de 2 horas y 55 minutos, las siguientes funciones no estarán disponibles temporalmente en Bitso Web y la App Bitso (iOS y Android):
Inicios y cierres de sesión: los usuarios no podrán iniciar ni finalizar sesiones.
Renovación de tokens: es posible que las sesiones activas en la web o la app caduquen y no se renueven automáticamente.
Autenticación secundaria: cualquier acción que requiera verificación secundaria (2FA) será pausada.
Verificación de identidad: los restablecimientos de credenciales y verificaciones biométricas estarán deshabilitados.

Tu saldo y tus activos permanecen completamente seguros y no se verán afectados.

Debido a que los inicios de sesión estarán deshabilitados, los usuarios no podrán realizar retiros manuales a través de la interfaz durante este periodo, por lo que sugerimos planificar sus transferencias con antelación. Las depósitos seguirán procesándose y acreditándose con normalidad.

*Nota importante para usuarios de API: las operaciones vía API, incluidos los depósitos y retiros automáticos, así como el trading, no se verán afectados por este mantenimiento.

Si necesitas ayuda, no dudes en ponerte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com.

------------------------------

No dia 21 de agosto de 2026, das 07:00 às 09:55 BRT, realizaremos uma manutenção programada em nosso servidor de autenticação principal para melhorar a estabilidade e o desempenho do sistema.

Embora nossos sistemas centrais permaneçam ativos, os usuários que acessarem a Bitso via Web e App enfrentarão interrupções temporárias no serviço.

Durante este intervalo de 2 horas e 55 minutos, as seguintes funções ficarão temporariamente indisponíveis na Bitso Web e no App Bitso (iOS e Android):
Logins e logouts: os usuários não conseguirão iniciar ou encerrar sessões.
Renovação de tokens: as sessões ativas na web ou no app podem expirar e não serão renovadas automaticamente.
Autenticação secundária: qualquer ação que exija verificação secundária (2FA) será pausada.
Verificação de identidade: as redefinições de credenciais e verificações biométricas estarão desativadas.

Seu saldo e seus ativos permanecem completamente seguros e não serão afetados.

Como os logins estarão desativados, os usuários não poderão realizar saques manuais pela interface durante este período, por isso sugerimos planejar suas transferências com antecedência. Os depósitos continuarão sendo processados e creditados normalmente.

*Nota importante para usuários de API: as operações via API, incluindo depósitos e saques automáticos, bem como o trading, não serão afetadas por esta manutenção.

Se precisar de ajuda, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Aug 14, 15:53 UTC