All Systems Operational

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
100.0 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Operational
90 days ago
100.0 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) - Cosmos Hub Network Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
100.0 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
100.0 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
100.0 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Hedera (HBAR) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
100.0 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
100.0 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
100.0 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
BONK (BONK) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Dogwifhat (WIF) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Render (RENDER) - Solana Network Operational
90 days ago
100.0 % uptime
Today
POPCAT (POPCAT) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Toncoin (TON) - Toncoin Network Operational
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
100.0 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
100.0 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
99.96 % uptime
Today
PIX ? Operational
90 days ago
99.93 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Solana SPL Token Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Polkadot (DOT) deposits and withdrawals disabled Nov 4, 2025 08:00-16:00 UTC

We will be conducting scheduled maintenance for the Polkadot (DOT) network to facilitate a required chain migration. This will take place on Nov 4th starting at approximately 08:00 AM UTC (when the chain reaches block #28395373).

Polkadot (DOT) deposits and withdrawals will be temporarily disabled. The migration is expected to take approximately 8 hours.

Our team will be actively monitoring the migration progress. Operations will resume once the migration is successfully completed and the network is stable.

Your funds will remain secure throughout this process.

We appreciate your patience during this necessary upgrade.

-------------------------

Llevaremos a cabo un mantenimiento programado para la red Polkadot (DOT) con el fin de facilitar una migración.

Esto tendrá lugar el 4 de noviembre a partir de aproximadamente las 02:00 MXT | 03:00 COT | 05:00 ART (cuando la cadena alcance el bloque #28395373).

Los depósitos y retiros de Polkadot (DOT) serán temporalmente deshabilitados. Se espera que la migración tarde aproximadamente 8 horas.

Nuestro equipo estará monitoreando activamente el progreso de la migración. Las operaciones se reanudarán una vez que la migración se haya completado con éxito y la red esté estable.

Sus fondos permanecerán seguros durante todo este proceso.

Agradecemos su paciencia durante esta actualización necesaria.

-------------------------

Conduziremos uma manutenção programada para a rede Polkadot (DOT) para facilitar uma migração.

Isso ocorrerá no dia 4 de novembro, com início aproximadamente às 05:00 BRT (quando a cadeia atingir o bloco #28395373).

Os depósitos e saques de Polkadot (DOT) serão temporariamente desativados. A migração deverá levar aproximadamente 8 horas.

Nossa equipe monitorará ativamente o progresso da migração. As operações serão retomadas assim que a migração for concluída com sucesso e a rede estiver estável.

Seus fundos permanecerão seguros durante todo este processo.

Agradecemos sua paciência durante esta atualização necessária.

Posted on Oct 28, 2025 - 16:59 UTC

Scheduled maintenance on Colombian Pesos services | November 21st, 2025 Nov 22, 2025 02:00-10:00 UTC

One of our providers will conduct scheduled maintenance on their services on November 22nd, 2025, from 02:00 to 10:00 UTC. During this maintenance, COP withdrawals might experience delays or degradation.

We apologize for any inconvenience this may cause and appreciate your understanding.

Rest assured that your funds will remain secure at all times.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

------------------------------------------------------------------------------------------

Uno de nuestros proveedores realizará un mantenimiento programado en sus servicios el 21 de noviembre de 2025, a partir de la 21:00 - 05:00 COT. Durante el mantenimiento, los retiros de COP podrian presentar demoras o degradación.

Disculpa las molestias que esto pueda ocasionar, agradecemos tu comprensión.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia adicional, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Posted on Oct 30, 2025 - 03:09 UTC
Requests
Fetching
Nov 2, 2025

No incidents reported today.

Nov 1, 2025
Resolved - This incident has been resolved.

------------------------

Este incidente ha sido resuelto.

Nov 1, 22:15 UTC
Monitoring - Banxico has confirmed that the SPEI system is now operating normally.

While the system is stable, we expect a period of catch-up processing across the industry to clear the backlog of delayed transactions. We will continue to monitor our systems closely.

Please consult your issuing institution (your bank) for the most accurate update on when your transfer will be fully processed and received by the beneficiary.

We thank you for your patience and apologize for any inconvenience caused by this national system-wide disruption.

------------------------

Banxico ha confirmado que el sistema SPEI está operando con normalidad.

Aunque el sistema ya está estable, prevemos un período de recuperación en toda la industria para poder procesar las transacciones que se retrasaron. Continuaremos monitoreando nuestros sistemas de cerca.

Le pedimos que consulte a su institución emisora (su banco) para obtener la actualización más precisa sobre cuándo su transferencia será procesada y recibida por el beneficiario.

Le agradecemos su paciencia y lamentamos cualquier inconveniente causado por esta interrupción del sistema a nivel nacional.

Nov 1, 20:03 UTC
Investigating - We are currently monitoring an industry-wide issue affecting the National SPEI system, which is causing delays in the processing of MXN transfers at several major financial institutions (including BBVA, HSBC, Banorte, Banamex, Nu, and others).

Currently, our internal systems for sending and processing SPEI withdrawals are operating normally. However, due to the industry-wide congestion, it is possible that SPEI withdrawal processing times could eventually be affected. For now, the primary impact is on receiving SPEI deposits, as transfers are taking longer to be initiated and sent by the originating banks.

Our team is actively monitoring the SPEI network to ensure smooth operation on our end.

We apologize for any inconvenience this industry-wide issue may cause and appreciate your patience.

We will provide a further update as soon as we observe the situation stabilizing.

------------------------

Actualmente estamos monitoreando un problema generalizado que está afectando el sistema SPEI. Esto está provocando demoras en el procesamiento de transferencias en MXN en varias instituciones financieras (incluyendo BBVA, HSBC, Banorte, Banamex, Nu, y otras).

En este momento, nuestro sistema para el envío y procesamiento de retiros SPEI está operando con normalidad. Sin embargo, debido a la congestión generalizada en la red, es posible que los tiempos de procesamiento de retiros en MXN puedan verse afectados eventualmente.
Por ahora, el impacto principal se centra en la recepción de depósitos SPEI, ya que las transferencias tardan más en ser iniciadas y enviadas por los bancos de origen.

Nuestro equipo está monitoreando activamente la red SPEI para asegurar la operación más fluida posible de nuestro lado.

Lamentamos cualquier inconveniente que pueda causar esta situación y agradecemos su paciencia.

Proporcionaremos una actualización adicional tan pronto como observemos que la situación en la red se está estabilizando.

Nov 1, 19:16 UTC
Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025
Completed - The scheduled maintenance has been completed.
Oct 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 05:00 UTC
Scheduled - One of our service providers will conduct scheduled maintenance on Oct 26th, from 05:00 to 06:00 UTC. During this time, you may experience service degradation in our Argentinian pesos (ARS) deposit and withdrawal services.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.

Rest assured that your funds will remain secure at all times.

If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------

Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 26 de octubre, desde las 02:00 hasta las 03:00 ART. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).

Disculpa las molestias que esto pueda ocasionar. Te recomendamos planificar tus transacciones con anticipación para evitar interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Oct 24, 16:37 UTC
Oct 25, 2025
Completed - The scheduled maintenance has been completed.
Oct 25, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 UTC
Scheduled - Banxico will conduct maintenance on Saturday, October 25th, 2025. From 00:00 to 02:00 UTC. During this maintenance, deposits and withdrawals for MXN will not be available.

We apologize for the inconvenience.

If you need further assistance, please get in touch with our Customer Support team at https://support.bitso.com/.

------------------------------------------------

Banxico realizará un mantenimiento el viernes 24 de Octubre de 2025, de 18:00 a 20:00 MXT. Durante esta ventana de mantenimiento, los depósitos y retiros en MXN no estarán disponibles.

Disculpa las molestias.

Si necesitas ayuda, favor de contactar con nuestro equipo de Soporte al Cliente en https://support.bitso.com/.

Oct 23, 21:30 UTC
Oct 24, 2025
Resolved - We are pleased to confirm that the issue affecting COP deposits has been resolved.

Deposits are now processing and completing. Bancolombia and Nequi are now available and have been restored to the bank selection list.

The service is operating normally.

Thank you for your patience while our team worked with our provider to resolve this contingency.

----------------

Nos complace confirmar que el inconveniente que afectaba a los depósitos en COP ha sido resuelto.

Los depósitos se están procesando y completando con normalidad. Bancolombia y Nequi ya están disponibles y han sido restablecidos en la lista de selección de bancos.

El servicio está operando con normalidad.

Gracias por su paciencia mientras nuestro equipo trabajaba con nuestro proveedor para resolver esta contingencia.

Oct 24, 20:40 UTC
Investigating - We are currently experiencing degraded performance for COP (Colombian Peso) deposits.

Deposits from Bancolombia and Nequi are currently unavailable as they have been temporarily removed from bank selection list due to an ongoing contingency with our provider.

Our team is actively working with our provider to resolve the issue and fully restore service.

We appreciate your patience and understanding.

----------------

Actualmente, estamos experimentando un rendimiento degradado para los depósitos en COP (pesos colombianos).

Los depósitos provenientes de Bancolombia y Nequi no están disponibles temporalmente, ya que han sido eliminados de la lista de selección de bancos debido a una contingencia en curso con nuestro proveedor.

Nuestro equipo está trabajando activamente con nuestro proveedor para resolver el problema y restablecer el servicio por completo.

Agradecemos por tu paciencia y comprensión.

Oct 24, 15:18 UTC
Oct 23, 2025
Completed - The scheduled maintenance has been completed.
Oct 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 07:30 UTC
Scheduled - We will be performing scheduled general maintenance on Thursday, October 23rd, starting at 07:30 UTC. The maintenance is expected to last for approximately 2.5 hours.

During this window, you may experience brief service degradation or minor delays across our platform.

Please be assured that your funds and data will remain secure at all times.

We recommend planning any critical transactions before or after the maintenance window to avoid inconvenience.

Thank you for your patience and understanding.

------------------

Estaremos realizando un mantenimiento general programado el jueves 23 de octubre, a partir de las 01:30 MXT | 02:30 COT | 04:30 ART. Se espera que el mantenimiento dure aproximadamente 2.5 horas.

Durante este período, es posible que experimente una breve degradación del servicio o retrasos menores en nuestra plataforma.

Le aseguramos que sus fondos y datos permanecerán seguros en todo momento.

Recomendamos planificar cualquier transacción crítica antes o después de la ventana de mantenimiento para minimizar cualquier inconveniente.

Gracias por su paciencia y comprensión.

------------------

Estaremos realizando uma manutenção geral programada na quinta-feira, 23 de outubro, com início às 04:30 BRT. A manutenção deve durar aproximadamente 2.5 horas.

Durante este período, você poderá ter breve degradação do serviço ou pequenos atrasos em nossa plataforma.

Garantimos que seus fundos e dados permanecerão seguros em todos os momentos.

Recomendamos que você planeje quaisquer transações críticas antes ou após o período de manutenção para evitar inconvenientes.

Agradecemos sua paciência e compreensão.

Oct 22, 12:41 UTC
Oct 22, 2025
Completed - The scheduled maintenance has been completed.
Oct 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 UTC
Scheduled - We will conduct scheduled maintenance on October 22, 2025, starting at 8:00 UTC and lasting approximately one hour.

During this time, you may experience degraded performance or temporary unavailability of some services, specifically: the Markets screen, Crypto tab, Combined Balance, and App widgets.

All services will be fully restored once the maintenance is complete.

Thank you for your patience and understanding as we implement improvements to our platform.

-----------------------------
Realizaremos un mantenimiento programado el 22 de octubre de 2025, a partir de las 2:00 MXT | 3:00 COT | 5:00 ART con una duración aproximada de una hora.

Durante este tiempo, podría experimentar un rendimiento degradado o la indisponibilidad temporal de algunos servicios, específicamente: la pantalla de Mercados, la pestaña de Cripto, el Balance Combinado y los widgets de la aplicación.

Todos los servicios serán restaurados por completo una vez que concluya el mantenimiento.

Agradecemos su paciencia y comprensión mientras implementamos mejoras en nuestra plataforma.

-----------------------------
Realizaremos uma manutenção programada em 22 de outubro de 2025, com início às 8:00 UTC e duração de aproximadamente uma hora.

Durante este período, você poderá ter degradação no desempenho ou indisponibilidade temporária de alguns serviços, especificamente: a tela de Mercados, a aba Cripto, o Saldo Combinado e os widgets do aplicativo.

Todos os serviços serão totalmente restaurados assim que a manutenção for concluída.

Agradecemos sua paciência e compreensão enquanto implementamos melhorias em nossa plataforma.

Oct 21, 20:29 UTC
Oct 21, 2025
Resolved - This incident has been resolved.
Oct 21, 13:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Oct 21, 11:59 UTC
Update - Deposits for BTC, LTC and BCH have been enabled and working as expected .
However withdrawals for BTC, LTC , BCH remain temporarily disabled meanwhile this incident is being investigated. . Our engineering team is still working with the provider and we will keep you posted .

If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

Oct 21, 11:06 UTC
Investigating - One of our service providers is having issues on processing deposits and withdrawals for BTC, LTC , BCH therefore deposits and withdrawals for BTC, LTC and BCH have been temporarily disabled meanwhile this incident is being investigated. Our engineering team is already working with them to have service restored as soon as possible.
We apologize for any inconvenience this may cause and appreciate your understanding.

Rest assured that your funds will remain secure at all times.

If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

Oct 21, 09:45 UTC
Resolved - This incident has been resolved.
Oct 21, 01:55 UTC
Identified - We have identified an issue with MXN withdrawals that are causing delays in the completion. As a preventive measure, deposits have been disabled while engineering implements a fix.

We apologize for the inconvenience and will resolve this situation as soon as possible.

--------------------------

Identificamos problemas con los retiros de MXN causando demoras para verse completados. Como medida de seguridad hemos deshabilitado los depósitos mientras se implementa la solución.

Disculpa las molestias, resolveremos esta situación a la breveda posible.

Oct 21, 00:54 UTC
Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.