All Systems Operational

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Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
100.0 % uptime
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Bitso Alpha Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
100.0 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
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Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Operational
90 days ago
99.99 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) - Cosmos Hub Network Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
100.0 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
100.0 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
100.0 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Hedera (HBAR) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
100.0 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
100.0 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
100.0 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
BONK (BONK) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Dogwifhat (WIF) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Render (RENDER) - Solana Network Operational
90 days ago
100.0 % uptime
Today
POPCAT (POPCAT) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Toncoin (TON) - Toncoin Network Operational
90 days ago
99.97 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
100.0 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
99.99 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
99.99 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
99.96 % uptime
Today
PIX ? Operational
90 days ago
99.93 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Solana SPL Token Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
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2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Service degradation for COP Deposits Dec 4, 2025 05:00-07:00 UTC

One of our providers will conduct scheduled maintenance on their services on December 4th, 2025, from 05:00 to 07:00 UTC. During this maintenance, COP deposits might experience intermittences.
We apologize for any inconvenience this may cause and appreciate your understanding.
Rest assured that your funds will remain secure at all times.
If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

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Uno de nuestros proveedores realizará mantenimiento programado en sus servicios el 4 de diciembre de 2025, entre las 00:00 y las 02:00 COT. Durante este mantenimiento, los depósitos en pesos colombianos (COP) podrían experimentar intermitencias.
Lamentamos sinceramente cualquier inconveniente. Agradecemos su comprensión y queremos asegurarle que sus fondos están seguros en todo momento.
Si necesita ayuda adicional, no dude en contactar a nuestro equipo de Soporte al Cliente a través de https://support.bitso.com.

Posted on Dec 01, 2025 - 17:45 UTC

Maintenance window impacting BTC, LTC & BCH withdrawals | Dec 6th, 2025 Dec 6, 2025 14:00-15:00 UTC

On December 6th 2025, starting at 14:00 UTC, one of our providers will perform scheduled maintenance which will last for 1 hour.

During this maintenance, BTC, LTC & BCH withdrawals will be temporarily disabled. Therefore, we suggest that you plan your transactions accordingly. Deposits and trading will remain unaffected.

Rest assured, your funds will remain secure throughout the process.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------

El 6 de diciembre de 2025, a partir de las 08:00 MXT | 09:00 COT | 11:00 ART uno de nuestros proveedores realizará un mantenimiento programado que tendrá una duración de 1 hora.

Durante este mantenimiento, los retiros de BTC, LTC y BCH serán deshabilitados temporalmente. Por lo tanto, le sugerimos que planifique sus transacciones con la debida anticipación. Los depósitos y trading no se verán afectados.

Tenga la seguridad de que sus fondos permanecerán seguros durante todo el proceso.

Si necesita ayuda adicional, no dude en ponerse en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com.

-----------------------------

Em 6 de dezembro de 2025, a partir das 11:00 BRT, um de nossos provedores realizará uma manutenção programada com duração de 1 hora.

Durante esta manutenção, os saques de BTC, LTC e BCH serão temporariamente desativados. Portanto, sugerimos que você planeje suas transações com antecedência. Depósitos e trading permanecerão inalterados.

Fique tranquilo, seus fundos permanecerão seguros durante todo o processo.

Se necessitar de assistência adicional, não hesite em contactar a nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Posted on Nov 26, 2025 - 13:22 UTC
Requests
Fetching
Dec 2, 2025

No incidents reported today.

Dec 1, 2025
Completed - The scheduled maintenance has been completed.
Dec 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 07:00 UTC
Scheduled - On Monday, December 1st, from 07:00 to 10:00 UTC, we will be performing general maintenance to improve our services.

During this 3-hour window, the following services will be unavailable:

- All fiat and crypto deposit services
- All fiat and crypto withdrawal services
- Trading
- Conversions

We expect all services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems.

Rest assured, your funds will remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

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El lunes, 1º de diciembre, comenzando a las 01:00 MXT | 02:00 COT | 04:00 ART, con una duración de 3 horas, estaremos realizando mantenimiento general para mejorar nuestros servicios.

Durante esta ventana de 3 horas, los siguientes servicios no estarán disponibles:

- Todos los servicios de depósito en moneda fiduciaria o crypto.
- Todos los servicios de retiro en moneda fiduciaria o crypto.
- Trading
- Conversiones

Esperamos que todos los servicios reanuden sus operaciones normales inmediatamente después de la finalización del mantenimiento. Pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros sistemas.

Tenga la seguridad de que sus fondos permanecerán seguros en todo momento.

Si necesita asistencia adicional, por favor contacte a nuestro equipo de Soporte al Cliente en https://support.bitso.com/.

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Na segunda-feira, 1º de dezembro, das 04:00 às 07:00 BRT, estaremos realizando manutenção geral para aprimorar nossos serviços.

Durante esta janela de 3 horas, os seguintes serviços estarão indisponíveis:

- Todos os serviços de depósitos fiduciários e de criptomoedas
- Todos os serviços de saques fiduciários e de criptomoedas
- Trading
- Conversões

Esperamos que todos os serviços retomem as operações normais imediatamente após a conclusão da manutenção. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua compreensão enquanto trabalhamos para melhorar a confiabilidade e o desempenho dos nossos sistemas.

Tenha a certeza de que os seus fundos permanecerão seguros em todos os momentos.

Se precisar de assistência adicional, por favor, entre em contato com a nossa equipe de Suporte ao Cliente em: https://support.bitso.com/.

Nov 21, 20:03 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Completed - The scheduled maintenance has been completed.
Nov 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 05:00 UTC
Scheduled - One of our service providers will conduct scheduled maintenance on Nov 26th, from 05:00 to 09:00 UTC. During this time, you may experience service degradation in our Argentinian pesos (ARS) deposit and withdrawal services.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.

Rest assured that your funds will remain secure at all times.

If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------

Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 26 de noviembre, desde las 02:00 hasta las 06:00 ART. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).

Disculpa las molestias que esto pueda ocasionar. Te recomendamos planificar tus transacciones con anticipación para evitar interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Nov 20, 14:38 UTC
Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025
Completed - The scheduled maintenance has been completed.
Nov 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 02:00 UTC
Scheduled - One of our providers will conduct scheduled maintenance on their services on November 22nd, 2025, from 02:00 to 10:00 UTC. During this maintenance, COP withdrawals might experience delays or degradation.

We apologize for any inconvenience this may cause and appreciate your understanding.

Rest assured that your funds will remain secure at all times.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

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Uno de nuestros proveedores realizará un mantenimiento programado en sus servicios el 21 de noviembre de 2025, a partir de la 21:00 - 05:00 COT. Durante el mantenimiento, los retiros de COP podrian presentar demoras o degradación.

Disculpa las molestias que esto pueda ocasionar, agradecemos tu comprensión.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia adicional, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Oct 30, 03:09 UTC
Nov 21, 2025
Resolved - We are pleased to inform you that our provider has confirmed the Cardano Blockchain (ADA) Mainnet is now stable and operating normally.

Cardano (ADA) deposits and withdrawals have been re-enabled.

Thank you for your patience and understanding while we monitored the situation.

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Nos complace informarles que nuestro proveedor ha confirmado que la red principal de la Blockchain Cardano (ADA) ya es estable y está operando con normalidad.

Los depósitos y retiros de Cardano (ADA) han sido re-habilitados.

Gracias por su paciencia y comprensión mientras monitoreamos la situación.

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Temos o prazer de informar que o nosso fornecedor confirmou que a rede principal da Blockchain Cardano (ADA) está agora estável e a operar normalmente.

Os depósitos e levantamentos de Cardano (ADA) foram reativados.

Obrigado pela sua paciência e compreensão enquanto monitorizamos a situação.

Nov 21, 16:07 UTC
Investigating - The Cardano Blockchain (ADA) Mainnet is currently experiencing a partial outage resulting in slow block processing. Therefore, as a precautionary measure to prevent transactions from getting stuck, we have temporarily disabled Cardano (ADA) deposits and withdrawals.

Our team is closely monitoring the situation with our provider and are working to ensure a resolution as quickly as possible. We will provide an update when services are stable and fully restored.

We apologize for any inconvenience this may cause and thank you for your patience.

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La red principal de la Blockchain Cardano (ADA) está experimentando actualmente una interrupción parcial que resulta en un procesamiento lento de los bloques. Por lo tanto, como medida de precaución para evitar que las transacciones se queden atascadas, hemos deshabilitado temporalmente los depósitos y retiros de Cardano (ADA).

Nuestro equipo está monitoreando de cerca la situación con nuestro proveedor y está trabajando para asegurar una resolución lo más rápido posible. Proporcionaremos una actualización cuando los servicios estén estables y completamente restaurados.

Pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia.

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A rede principal da Blockchain Cardano (ADA) está atualmente a passar por uma interrupção parcial, resultando num processamento lento dos blocos. Portanto, como medida de precaução para evitar que as transações fiquem presas, desativámos temporariamente os depósitos e levantamentos de Cardano (ADA).

A nossa equipa está a monitorizar de perto a situação com o nosso fornecedor e está a trabalhar para garantir uma resolução o mais rapidamente possível. Iremos fornecer uma atualização quando os serviços estiverem estáveis e totalmente restaurados.

Pedimos desculpas por qualquer inconveniente que isto possa causar e agradecemos a sua paciência.

Nov 21, 11:17 UTC
Nov 20, 2025
Resolved - We are pleased to confirm that the issue affecting Argentine Peso (ARS) deposits and withdrawals has been resolved.

The interruption was traced back to our external service provider. Following their fix, all related operations have resumed full functionality. You may now proceed with your ARS deposits and withdrawals as normal.

We apologize for any inconvenience this temporary outage may have caused. Thank you for your continued patience.

---------------------

Nos complace confirmar que el problema que afectaba a los depósitos y retiros en Peso Argentino (ARS) ha sido resuelto.

La interrupción se originó en nuestro proveedor de servicios externo. Tras la implementación de su solución, todas las operaciones han reanudado su funcionalidad completa. Ya puede proceder con sus depósitos y retiros en ARS con normalidad.

Lamentamos cualquier inconveniente que esta interrupción temporal haya podido causar. Gracias por su continua paciencia.

Nov 20, 13:41 UTC
Investigating - We are currently experiencing a service interruption affecting Argentine Peso (ARS) deposits and withdrawals.

Our engineering teams have been alerted and are actively investigating the root cause of this issue. We understand the inconvenience this causes and are working with the highest priority to restore full functionality as quickly as possible.

Thank you for your patience.

---------------------

Estamos experimentando una interrupción del servicio que afecta a los depósitos y retiros en Peso Argentino (ARS).

Nuestros equipos de ingeniería han sido alertados y están investigando activamente la causa raíz de este problema. Comprendemos los inconvenientes que esto ocasiona y estamos trabajando con la máxima prioridad para restablecer la funcionalidad completa tan pronto como sea posible.

Gracias por su paciencia.

Nov 20, 13:29 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:00 UTC
Scheduled - One of our service providers will conduct scheduled maintenance on Nov 20th, from 05:00 to 09:00 UTC. During this time, you may experience service degradation in our Argentinian pesos (ARS) deposit and withdrawal services.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.

Rest assured that your funds will remain secure at all times.

If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------

Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 20 de noviembre, desde las 02:00 hasta las 06:00 ART. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).

Disculpa las molestias que esto pueda ocasionar. Te recomendamos planificar tus transacciones con anticipación para evitar interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Nov 18, 21:19 UTC
Nov 19, 2025

No incidents reported.

Nov 18, 2025
Resolved - This incident has been resolved. Cloudflare has confirmed that their services are currently operating normally, with no elevated errors or latency being observed across their network.

Thank you for your understanding and patience during this external outage.

----------------------------

Este incidente ha sido resuelto. Cloudflare ha confirmado que sus servicios están operando actualmente con normalidad, sin que se observen errores o latencia elevados en su red.

Gracias por su comprensión y paciencia durante esta interrupción externa.

----------------------------

Este incidente foi resolvido. A Cloudflare confirmou que seus serviços estão operando normalmente, sem erros ou latência elevados sendo observados em sua rede.

Thank you for your understanding and patience during this external outage.

Obrigado pela sua compreensão e paciência durante esta interrupção externa.

Nov 18, 18:07 UTC
Monitoring - Cloudflare implemented a fix and stated that the incident is resolved.

We are seeing signs of recovery across our services, consistent with Cloudflare's update.

Our team is continuing to monitor all internal and external services that were impacted by the global outage.

We expect to see service stability return to normal levels shortly.

----------------------------

Cloudflare implementó una solución y declaró que el incidente está resuelto.

Estamos viendo señales de recuperación en todos nuestros servicios, lo que concuerda con la actualización de Cloudflare.

Nuestro equipo continúa monitoreando todos los servicios internos y externos que se vieron afectados por la interrupción global.

Esperamos ver que la estabilidad del servicio vuelva a los niveles normales en breve.

----------------------------

A Cloudflare implementou uma correção e declarou que o incidente está resolvido.

Estamos vendo sinais de recuperação em nossos serviços, o que é consistente com a atualização da Cloudflare.

Nossa equipe continua monitorando todos os serviços internos e externos que foram impactados pela interrupção global.

Esperamos ver a estabilidade do serviço retornar aos níveis normais em breve.

Nov 18, 15:14 UTC
Investigating - Due to an ongoing, widespread outage impacting Cloudflare's global network, as reported on their official status page: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 our users might experience service degradation.

Our team is actively monitoring the situation and following Cloudflare's updates.Rest assure that your data and funds remain secure.Thank you for your patience.

----------------------------

Debido a una interrupción generalizada en curso que afecta la red global de Cloudflare, según se informa en su página de estado oficial: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7, nuestros usuarios podrían experimentar degradación del servicio.

Nuestro equipo está monitoreando activamente la situación y siguiendo las actualizaciones de Cloudflare. Tenga la seguridad de que sus datos y fondos permanecen seguros.

Gracias por su paciencia.

----------------------------

Devido a uma interrupção generalizada em curso que afeta a rede global da Cloudflare, conforme relatado em sua página de status oficial: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7, nossos usuários podem experimentar degradação do serviço.

Nossa equipe está monitorando ativamente a situação e acompanhando as atualizações da Cloudflare. Fique tranquilo(a) que seus dados e fundos permanecem seguros.

Obrigado pela sua paciência.

Nov 18, 14:15 UTC
Resolved - This incident has been resolved.

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Este incidente ha sido resuelto.

-------------------------

Este incidente foi resolvido.

Nov 18, 16:30 UTC
Monitoring - We are pleased to confirm that the underlying issue impacting the TON blockchain service has been resolved by our third-party provider.

TON withdrawals have been re-enabled and are now fully operational.

We apologize once again for the temporary disruption and thank you for your patience and understanding.

-------------------------

Nos complace confirmar que el problema subyacente que afectaba el servicio de la blockchain TON ha sido resuelto por nuestro proveedor externo.

Los retiros de TON han sido rehabilitados y ahora están completamente operativos.

Pedimos disculpas una vez más por la interrupción temporal y agradecemos su paciencia y comprensión.

-------------------------

Temos o prazer de confirmar que o problema subjacente que afetava o serviço da blockchain TON foi resolvido por nosso provedor terceirizado.

Os saques de TON foram reabilitados e agora estão totalmente operacionais.

Pedimos desculpas mais uma vez pela interrupção temporária e agradecemos a sua paciência e compreensão.

Nov 18, 15:41 UTC
Investigating - TON withdrawals have been temporarily disabled. This action is a precautionary measure due to an unexpected issue impacting the TON blockchain service with our third-party provider

Additionally, You may experience significant delays in crediting deposits.

Our team is closely monitoring the situation with our provider and are working to ensure a resolution as quickly as possible. We will provide an update when services are stable and fully restored.

We apologize for any inconvenience this may cause and thank you for your patience.

-------------------------

Los retiros de TON han sido deshabilitados temporalmente. Esta acción es una medida de precaución debido a un problema inesperado que afecta el servicio de la blockchain de TON con nuestro proveedor externo.

Adicionalmente, podría experimentar retrasos significativos en la acreditación de los depósitos.

Nuestro equipo está monitoreando de cerca la situación con nuestro proveedor y está trabajando para garantizar una resolución lo antes posible. Proporcionaremos una actualización cuando los servicios estén estables y completamente restaurados.

Pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia.

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Os saques de TON foram temporariamente desabilitados. Esta ação é uma medida de precaução devido a um problema inesperado que afeta o serviço da blockchain TON com nosso provedor terceirizado.

Você poderá experimentar atrasos significativos no crédito dos depósitos.

Nossa equipe está monitorando de perto a situação com nosso provedor e está trabalhando para garantir uma solução o mais rápido possível. Forneceremos uma atualização quando os serviços estiverem estáveis e totalmente restaurados.

Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua paciência.

Nov 18, 14:32 UTC
Resolved - This incident has been resolved.
Nov 18, 05:45 UTC
Monitoring - A fix has been implemented, and we are monitoring the results.

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Se implementó una solución y estamos monitoreando los resultados.

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Uma correção foi implementada e estamos monitorando os resultados

Nov 18, 02:49 UTC
Investigating - We identified slowness in processing BTC withdrawals. Our engineering team is already investigating.

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Hemos identificado demoras en el procesamiento de los retiros de BTC. Nuestro equipo de ingeniería ya está investigando

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Identificamos lentidão no processamento de saques de BTC. Nossa equipe de engenharia já está investigando.

Nov 18, 01:53 UTC