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Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Uptime over the past 90 days. View historical uptime.
Bitso Website 🖥 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
100.0 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Operational
90 days ago
99.99 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
100.0 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
100.0 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
100.0 % uptime
Today
Cardano (ADA) Operational
90 days ago
99.97 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Hedera (HBAR) Operational
90 days ago
99.99 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
100.0 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
100.0 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
99.99 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
99.99 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
99.98 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
99.98 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
99.98 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
100.0 % uptime
Today
PIX ? Operational
90 days ago
100.0 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Requests
Fetching
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Maintenance on ARS Currency - Possible degradation | April 1st, 2025
Completed - The scheduled maintenance has been completed.
Apr 1, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 03:00 UTC
Scheduled - One of our service providers will conduct a scheduled maintenance on April 1st, from 00:00 to 01:00 ART. During this time, you may experience service degradation or temporary interruptions in our Argentinian pesos (ARS) deposit and withdrawal services.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions in advance to avoid any disruptions.

Please rest assured that your funds will remain secure at all times.

If you require any further assistance, please do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------
Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 1 de Abril, de 00:00 a 01:00 ART. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).

Lamentamos cualquier inconveniente que esto pueda ocasionar y agradecemos tu comprensión. Te recomendamos planificar tus transacciones con anticipación para evitar posibles interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia adicional, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.
Mar 31, 13:36 UTC
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Service degradation for COPs Deposits | Banco Bancolombia - Nequi
Resolved - This incident has been resolved.
Mar 28, 16:23 UTC
Identified - One of our service provider is having issues with their systems impacting COP transactions . Our engineering team is following up trying to recover the service at the earliest.
An update will be shared once new information is available, we apologize for the inconvenience.


If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

-----------------------------------------------------------------

Uno de nuestros proveedores de servicios está teniendo problemas con sus sistemas, lo que afecta a las transacciones COP. Nuestro equipo de ingenieros está intentando recuperar el servicio lo antes posible.
Le informaremos en cuanto dispongamos de nueva información y le pedimos disculpas por las molestias.


Si necesita más ayuda, póngase en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/
Mar 28, 00:31 UTC
Mar 27, 2025
"Deposit" button for MXN - Android Devices & Web | Mar 27th
Resolved - The incident has been resolved, the MXN deposit button is working normally again.

----------------

El incidente ha sido resuleto, el botón para depositar MXN está funcionando con normalidad.
Mar 27, 16:27 UTC
Investigating - We have identified an issue with the "Deposit" button for MXN not displaying the account information for Android devices and the web. MXN deposits are not affected; the only problem is showing the information.

Our engineering team is already reviewing this.
----------------

Hemos identificado un problema con el botón "Depositar" para MXN por el cual no se muestra la información de la cuenta en Android y Web. Los depositos de MXN no estan afectados el problema es solo al mostrar la información.

Nuestro equipo de ingeniería ya está revisándolo.
Mar 27, 15:57 UTC
Mar 26, 2025
Hedera Mainnet Blockchain upgrade | Mar 26th 2025
Completed - The scheduled maintenance has been completed.
Mar 26, 17:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 UTC
Scheduled - On March 26th, starting at 17:00 UTC, the Hedera Mainnet Blockchain will perform an upgrade that is expected to last 40 minutes. During this period, HBAR deposits and withdrawals over the Hedera network will be temporarily disabled.

Please plan your transactions accordingly to avoid the disruption.

Rest assured that your funds remain secure at all times.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

------------------------------------------------------------------

El 26 de marzo, comenzando a las 11:00 MXT | 12:00 COT | 14:00 ART, Hedera llevará a cabo una actualización en su red principal con una duración estimada de 40 minutos. Durante este periodo, los depósitos y retiros de HBAR en la red Hedera estarán temporalmente deshabilitados.

Por favor, planifica tus transacciones con anticipación para evitar las interrupciones.

Ten la seguridad de que tus fondos permanecerán seguros en todo momento.

Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/

------------------------------------------------------------------

No dia 26 de março, começando às 14:00 BRT, a rede principal Hedera realizará uma atualização que levará aproximadamente 40 minutos. Durante esse período, os depósitos e saques de HBAR na rede Hedera serão desativados.

Por favor, planeje suas transações com antecedência para evitar as interrupções.

Para sua tranquilidade, lembramos que seus fundos permanecem seguros a todo momento.

Caso precise de qualquer assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/
Mar 26, 16:47 UTC
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Chat support unavailable
Resolved - This incident has been resolved.
Mar 21, 20:41 UTC
Investigating - We have identified issues with our Chat Support tool caused by the service provider. Our engineering team is following up on this to restore the service as soon as possible.

We apologize for the inconvenience.

As a workaround, you can open a support ticket through this link: https://support.bitso.com/hc/en-us/requests/new
-------------------------------------

Hemos identificado problemas con nuestra herramienta de Soporte por Chat, causados por el proveedor del servicio. Nuestro equipo de ingeniería está trabajando en ello para restaurar el servicio lo antes posible.

Disculpa las molestias.

Como alternativa, puedes abrir un ticket de soporte a través de este enlace: https://support.bitso.com/hc/en-us/requests/new
-------------------------------------

Identificamos problemas com nossa ferramenta de Suporte via Chat, causados pelo provedor de serviço. Nossa equipe de engenharia está trabalhando para restaurar o serviço o mais rápido possível.

Pedimos desculpas pelo transtorno.

Como alternativa, você pode abrir um ticket de suporte através deste link: https://support.bitso.com/hc/en-us/requests/new
Mar 21, 19:29 UTC
Mantenimiento SPEI | 20 de Marzo 2025
Completed - The scheduled maintenance has been completed.
Mar 21, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 UTC
Scheduled - Please be informed that on March 20th, 2025, starting at 18:00 MXT, we will be performing scheduled maintenance expected to last 1 hour. During this time, MXN SPEI withdrawals and deposits will be temporarily unavailable. Operations will resume promptly upon completion of the maintenance.

If you require further assistance, please contact our Customer Support team at https://support.bitso.com.

---------------------------------
Le informamos que el 20 de Marzo de 2025, a partir de las 18:00 MXT, realizaremos un mantenimiento programado con una duración estimada de 1 hora. Durante este período, los retiros y depósitos de SPEI en MXN estarán temporalmente fuera de servicio. Las operaciones se reanudarán a la brevedad una vez concluido el mantenimiento.

Si requiere asistencia adicional, favor de contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.
Mar 20, 23:57 UTC
Mar 20, 2025
Degraded performance for ARS transactions | 20032025
Resolved - This incident has been resolved.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com

------------------------------------

Este incidente ha sido resuelto.

Si necesitas más ayuda, por favor comunícate con nuestro equipo de Atención al Cliente en https://support.bitso.com
Mar 20, 16:47 UTC
Monitoring - ARS deposits & withdrawals service was restored by 13:16 ART. We are monitoring the performance.

------------------------------------

El servicio de depósitos y retiros en ARS fue restablecido a las 13:16 ART. Nos encontramos monitoreando su desempeño.
Mar 20, 16:28 UTC
Investigating - We are currently facing issues with ARS transactions due to a problem with a third-party provider. An update will be provided once new information is available.

We apologize for the inconvenience.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com
------------------------------------

Actualmente estamos teniendo problemas con las transacciones en ARS debido a un inconveniente con un proveedor externo. Te informaremos en cuanto haya nueva información disponible.

Lamentamos las molestias.

Si necesitas más ayuda, por favor comunícate con nuestro equipo de Atención al Cliente en https://support.bitso.com
Mar 20, 15:47 UTC
Mar 19, 2025
Delay in MXN deposits | Mar 19th
Resolved - This incident has been resolved. New deposits from Mercado Pago, Klar, ASP Integra Opciones and ABC CAPITAL are being credited seamlessly. However, our operations team is still working on resolving all the deposits impacted by the issue.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

--------------------------------------------

Este incidente ha sido resuelto. Los nuevos depósitos provenientes de Mercado Pago, Klar, ASP Integra Opciones y ABC CAPITAL se están acreditando sin problemas. Sin embargo, nuestro equipo de operaciones sigue trabajando para resolver todos los depósitos afectados durante el incidente.

Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/
Mar 19, 21:11 UTC
Investigating - We have identified delays in crediting MXN deposits coming from Mercado Pago, Klar, ASP Integra Opciones and ABC CAPITAL. Our engineering team is already addressing the issue.

We apologize for any inconvenience this may cause and appreciate your patience.

Rest assured, your funds remain secure at all times.

We will keep you updated as soon as the issue is resolved.

--------------------------------------------

Hemos identificado retrasos en la acreditación de depósitos en MXN provenientes de Mercado Pago, Klar, ASP Integra Opciones y ABC CAPITAL. Nuestro equipo de ingeniería ya está trabajando en el inconveniente.

Lamentamos cualquier inconveniente que esto pueda causar y agradecemos tu paciencia.

Ten la seguridad de que tus fondos permanecerán seguros en todo momento.

Te avisaremos en cuanto se resuelva el problema.
Mar 19, 20:04 UTC
Mantenimiento SPEI | 19 de Marzo 2025
Completed - The scheduled maintenance has been completed.
Mar 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 UTC
Scheduled - Please be informed that on March 19th, 2025, starting at 00:00 MXT, we will be performing scheduled maintenance expected to last two hours. During this time, MXN SPEI withdrawals and deposits will be temporarily unavailable. Operations will resume promptly upon completion of the maintenance.

If you require further assistance, please contact our Customer Support team at https://support.bitso.com.

---------------------------------
Le informamos que el 19 de Marzo de 2025, a partir de las 00:00 MXT, realizaremos un mantenimiento programado con una duración estimada de dos horas. Durante este período, los retiros y depósitos de SPEI en MXN estarán temporalmente fuera de servicio. Las operaciones se reanudarán a la brevedad una vez concluido el mantenimiento.

Si requiere asistencia adicional, favor de contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.
Mar 18, 19:56 UTC
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