Identified - We are aware of a security incident affecting the WMTX token, which has caused significant price volatility. As a precaution, we have paused WMTX trading — only sell conversions are currently available. No other assets or account functions are affected.
Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
---
Estamos al tanto de un incidente de seguridad que afecta al token WMTX, el cual ha causado una volatilidad significativa en su precio. Como medida de precaución, hemos pausado el trading de WMTX — solo las conversiones de venta están disponibles por el momento. Ningún otro activo ni función de cuenta se ve afectado.
Nuestro equipo de ingeniería está dando seguimiento para restablecer el servicio lo antes posible.
Sus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.
Nos disculpamos por los inconvenientes y agradecemos su paciencia.
Sep 20, 2026 - 16:34 UTC
Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
---
Estamos al tanto de un incidente de seguridad que afecta al token WMTX, el cual ha causado una volatilidad significativa en su precio. Como medida de precaución, hemos pausado el trading de WMTX — solo las conversiones de venta están disponibles por el momento. Ningún otro activo ni función de cuenta se ve afectado.
Nuestro equipo de ingeniería está dando seguimiento para restablecer el servicio lo antes posible.
Sus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.
Nos disculpamos por los inconvenientes y agradecemos su paciencia.
Sep 20, 2026 - 16:34 UTC
About This Site
Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.
Bitso Website 🖥
Operational
Bitso Mobile 📱
Operational
Bitso Alpha 📈
Operational
Bitso Alpha Mobile 📱
Operational
Login
Operational
2FA
Operational
Identity Proofing
Operational
Phone Verification
Operational
Bitso Trading Engine 🚀
Operational
Bitso API 🤖
Operational
Bitso Transfer 📲
Operational
WIRE Transfers
Operational
ACH Transfers
Operational
SEPA Transfers
Operational
Bitso Business
Operational
Stocks 📈
Under Maintenance
Trading
Under Maintenance
Positions
Under Maintenance
Account Creation
Under Maintenance
Cryptocurrencies with Limited Transactions (Bitso Quotes)
Operational
Cryptocurrencies 🌎
Operational
Aave Token (AAVE)
Operational
Algorand (ALGO)
Operational
ApeCoin (APE)
Operational
Arbitrum (ARB)
Operational
ATOM (ATOM) - Cosmos Hub Network
Operational
Avalanche (AVAX)
Operational
Axie Infinity (AXS)
Operational
Balancer (BAL)
Operational
BAT (BAT)
Operational
Bitcoin Cash (BCH)
Operational
Bitcoin (BTC)
Operational
Cardano (ADA)
Operational
Chainlink Token (LINK)
Operational
Chiliz (CHZ)
Operational
Compound (COMP)
Operational
Curve DAO (CRV)
Operational
Dai (DAI)
Operational
Dogecoin (DOGE)
Operational
dYdX (DYDX)
Operational
Enjin (ENJ)
Operational
Ether (arb) (ETH)
Operational
Ether (eth) (ETH)
Operational
EUR stablecoins (EUR)
Operational
Fantom (FTM)
Operational
Gala (GALA)
Operational
Hedera (HBAR)
Operational
Lido DAO (LDO)
Operational
Litecoin (LTC)
Operational
Loopring (LRC)
Operational
Maker (MKR)
Operational
MANA (MANA)
Operational
Matic Token (Ethereum network) (MATIC)
Operational
Matic Token (Polygon network) (MATIC)
Operational
NEAR (NEAR)
Operational
OMG Network (OMG)
Operational
PEPE (PEPE)
Operational
PAX Gold (PAXG)
Operational
Polkadot (DOT)
Operational
Quant (QNT)
Operational
Sand (SAND)
Operational
Shiba Inu (SHIB)
Operational
Solana (SOL)
Operational
Stellar (XLM)
Operational
SushiSwap (SUSHI)
Operational
Synthetix (SNX)
Operational
Tether USD (Ethereum network) (USDT)
Operational
Tether USD (Tron network) (USDT)
Operational
The Graph (GRT)
Operational
Tigres (TIGRES)
Operational
TRON (TRX)
Operational
TrueUSD (TUSD)
Operational
Uniswap (UNI)
Operational
XRP (XRP)
Operational
yearn.finance (YFI)
Operational
Paris Saint-Germain Fan Token (PSG)
Operational
FC Barcelona Fan Token (BAR)
Operational
BONK (BONK) - Solana Network
Operational
Dogwifhat (WIF) - Solana Network
Operational
Render (RENDER) - Solana Network
Operational
POPCAT (POPCAT) - Solana Network
Operational
Toncoin (TON) - Toncoin Network
Operational
POL Token (Polygon network) (POL)
Operational
BTC (Lightning Network)
Operational
Mexican pesos (MXN) 🇲🇽
Operational
Bank Transfer (SPEI)
Operational
Debit Card Transfer
Operational
Mobile Phone Transfer
Operational
Argentine pesos (ARS) 🇦🇷
Operational
Bank Transfer (COELSA)
Operational
Brazilian reais (BRL) 🇧🇷
Under Maintenance
PIX
Under Maintenance
TED
Under Maintenance
Colombian Pesos
Operational
Bank Transfer
Operational
USD stablecoins (USD)
Operational
Ether ERC20 Token
Operational
Bank Transfer
Operational
Solana SPL Token
Operational
Email Notifications
Operational
Customer Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance impacting Stock Services Sep 26, 2026 23:00 - Sep 27, 2026 01:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 21, 2026 - 23:08 UTC
Sep 21, 2026 - 23:08 UTC
Scheduled -
[English]
On September 26th, 2026 starting at 11:00 UTC, one of our third-party service providers will perform a scheduled maintenance on their systems. This maintenance is expected to last 2 hours, during which stock-related services will be temporarily disabled on the Bitso platform.
We recommend completing any pending stock operations before the maintenance window begins.
If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com.
[Spanish]
El 26 de septiembre de 2026 a partir de las 05:00 MXT, uno de nuestros proveedores de servicios externos realizará un mantenimiento programado en sus sistemas. Se espera que este mantenimiento dure 2 horas, durante las cuales los servicios relacionados con acciones estarán temporalmente deshabilitados en la plataforma de Bitso.
Te recomendamos completar cualquier operación pendiente relacionada con acciones antes de que comience la ventana de mantenimiento.
Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de soporte en https://support.bitso.com.
Sep 21, 2026 - 23:05 UTC
On September 26th, 2026 starting at 11:00 UTC, one of our third-party service providers will perform a scheduled maintenance on their systems. This maintenance is expected to last 2 hours, during which stock-related services will be temporarily disabled on the Bitso platform.
We recommend completing any pending stock operations before the maintenance window begins.
If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com.
[Spanish]
El 26 de septiembre de 2026 a partir de las 05:00 MXT, uno de nuestros proveedores de servicios externos realizará un mantenimiento programado en sus sistemas. Se espera que este mantenimiento dure 2 horas, durante las cuales los servicios relacionados con acciones estarán temporalmente deshabilitados en la plataforma de Bitso.
Te recomendamos completar cualquier operación pendiente relacionada con acciones antes de que comience la ventana de mantenimiento.
Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de soporte en https://support.bitso.com.
Sep 21, 2026 - 23:05 UTC
Core Authentication Server Scheduled Maintenance Sep 29, 2026 10:00-12:55 UTC
[English]
On September 29th, 2026 starting at 10:00 UTC, Bitso will perform a scheduled maintenance upgrade on its authentication systems. This maintenance is expected to last approximately 2 hours and 55 minutes, during which login services will be temporarily unavailable on the Bitso platform (web and mobile apps).
Deposits and withdrawals will not be affected; however, users will be unable to log in or initiate manual withdrawals during the maintenance window.
We recommend completing any pending operations before the maintenance window begins.
If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com.
[Spanish]
El 29 de septiembre de 2026 a partir de las 04:00 MXT, Bitso realizará un mantenimiento programado en sus sistemas de autenticación. Se espera que este mantenimiento dure aproximadamente 2 horas y 55 minutos, durante las cuales los servicios de inicio de sesión estarán temporalmente no disponibles en la plataforma de Bitso (web y apps móviles).
Los depósitos y retiros no se verán afectados; sin embargo, los usuarios no podrán iniciar sesión ni iniciar retiros manuales durante la ventana de mantenimiento.
Te recomendamos completar cualquier operación pendiente antes de que comience la ventana de mantenimiento.
Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de soporte en https://support.bitso.com.
Posted on Sep 16, 2026 - 15:13 UTC
On September 29th, 2026 starting at 10:00 UTC, Bitso will perform a scheduled maintenance upgrade on its authentication systems. This maintenance is expected to last approximately 2 hours and 55 minutes, during which login services will be temporarily unavailable on the Bitso platform (web and mobile apps).
Deposits and withdrawals will not be affected; however, users will be unable to log in or initiate manual withdrawals during the maintenance window.
We recommend completing any pending operations before the maintenance window begins.
If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com.
[Spanish]
El 29 de septiembre de 2026 a partir de las 04:00 MXT, Bitso realizará un mantenimiento programado en sus sistemas de autenticación. Se espera que este mantenimiento dure aproximadamente 2 horas y 55 minutos, durante las cuales los servicios de inicio de sesión estarán temporalmente no disponibles en la plataforma de Bitso (web y apps móviles).
Los depósitos y retiros no se verán afectados; sin embargo, los usuarios no podrán iniciar sesión ni iniciar retiros manuales durante la ventana de mantenimiento.
Te recomendamos completar cualquier operación pendiente antes de que comience la ventana de mantenimiento.
Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de soporte en https://support.bitso.com.
Posted on Sep 16, 2026 - 15:13 UTC
Scheduled Maintenance — Brazil Balance Migration Oct 1, 2026 12:00 - Oct 5, 2026 23:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 22, 2026 - 22:37 UTC
Sep 22, 2026 - 22:37 UTC
Scheduled -
[English]
On October 1st, 2026 starting at 12:00 UTC, Bitso will begin a scheduled migration of Brazilian customer balances as part of our Brazil wind-down process. This maintenance is expected to last through October 5th, 2026 at 23:00 UTC.
During this period, Brazilian customers that opted in for the migration to Mercado Bitcoin will temporarily lose access to:
Deposit and withdrawal ramps (fiat and crypto)
Trading and conversions
Your funds remain safe. Once the migration is complete, balances will be reflected in your Mercado Bitcoin account.
If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com.
[Spanish]
El 1 de octubre de 2026 a partir de las 06:00 MXT, Bitso iniciará una migración programada de los saldos de clientes retail de Brasil como parte de nuestro proceso de cierre de operaciones en el país. Se espera que este mantenimiento se extienda hasta el 5 de octubre de 2026 a las 17:00 MXT.
Durante este período, los clientes de Brasil que eligieron hacer la migración a Mercado Bitcoin perderán acceso temporalmente a:
Rampas de depósito y retiro (fiat y cripto)
Trading y conversiones
Tu saldo permanece seguro en todo momento. Una vez completada la migración, los saldos se verán reflejados en tu cuenta de Mercado Bitcoin.
Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de Soporte en https://support.bitso.com.
[Português]
Em 1º de outubro de 2026, a partir das 9:00 BRT, a Bitso vai começar a migração programada dos saldos de clientes pessoa física do Brasil como parte do nosso processo de encerramento de operações no país. A previsão é de que a manutenção se estenda até 5 de outubro de 2026, às 20:00 BRT.
Durante esse período, os clientes do Brasil que decidiram migrar para o Mercado Bitcoin perderão acesso temporariamente a:
Depósitos e saques (fiat e cripto)
Trading e conversões
Seu saldo permanece seguro durante esse período. Após a conclusão da migração, os saldos serão refletidos na sua conta do Mercado Bitcoin.
Se tiver alguma dúvida ou precisar de ajuda, entre em contato com nossa equipe de Suporte em https://support.bitso.com.
Sep 22, 2026 - 22:37 UTC
On October 1st, 2026 starting at 12:00 UTC, Bitso will begin a scheduled migration of Brazilian customer balances as part of our Brazil wind-down process. This maintenance is expected to last through October 5th, 2026 at 23:00 UTC.
During this period, Brazilian customers that opted in for the migration to Mercado Bitcoin will temporarily lose access to:
Deposit and withdrawal ramps (fiat and crypto)
Trading and conversions
Your funds remain safe. Once the migration is complete, balances will be reflected in your Mercado Bitcoin account.
If you have any questions or need assistance, please don't hesitate to contact our support team at https://support.bitso.com.
[Spanish]
El 1 de octubre de 2026 a partir de las 06:00 MXT, Bitso iniciará una migración programada de los saldos de clientes retail de Brasil como parte de nuestro proceso de cierre de operaciones en el país. Se espera que este mantenimiento se extienda hasta el 5 de octubre de 2026 a las 17:00 MXT.
Durante este período, los clientes de Brasil que eligieron hacer la migración a Mercado Bitcoin perderán acceso temporalmente a:
Rampas de depósito y retiro (fiat y cripto)
Trading y conversiones
Tu saldo permanece seguro en todo momento. Una vez completada la migración, los saldos se verán reflejados en tu cuenta de Mercado Bitcoin.
Si tienes alguna pregunta o necesitas asistencia, no dudes en comunicarte con nuestro equipo de Soporte en https://support.bitso.com.
[Português]
Em 1º de outubro de 2026, a partir das 9:00 BRT, a Bitso vai começar a migração programada dos saldos de clientes pessoa física do Brasil como parte do nosso processo de encerramento de operações no país. A previsão é de que a manutenção se estenda até 5 de outubro de 2026, às 20:00 BRT.
Durante esse período, os clientes do Brasil que decidiram migrar para o Mercado Bitcoin perderão acesso temporariamente a:
Depósitos e saques (fiat e cripto)
Trading e conversões
Seu saldo permanece seguro durante esse período. Após a conclusão da migração, os saldos serão refletidos na sua conta do Mercado Bitcoin.
Se tiver alguma dúvida ou precisar de ajuda, entre em contato com nossa equipe de Suporte em https://support.bitso.com.
Sep 22, 2026 - 22:37 UTC