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All Systems Operational

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Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Uptime over the past 90 days. View historical uptime.
Bitso Website 🖥 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
100.0 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Operational
90 days ago
100.0 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) - Cosmos Hub Network Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
100.0 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
100.0 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
100.0 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Hedera (HBAR) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
100.0 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
100.0 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
100.0 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
BONK (BONK) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Dogwifhat (WIF) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Render (RENDER) - Solana Network Operational
90 days ago
100.0 % uptime
Today
POPCAT (POPCAT) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Toncoin (TON) - Toncoin Network Operational
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
100.0 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
100.0 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
99.96 % uptime
Today
PIX ? Operational
90 days ago
99.93 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Solana SPL Token Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled maintenance on Colombian Pesos services | November 21st, 2025 Nov 22, 2025 02:00-10:00 UTC

One of our providers will conduct scheduled maintenance on their services on November 22nd, 2025, from 02:00 to 10:00 UTC. During this maintenance, COP withdrawals might experience delays or degradation.

We apologize for any inconvenience this may cause and appreciate your understanding.

Rest assured that your funds will remain secure at all times.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

------------------------------------------------------------------------------------------

Uno de nuestros proveedores realizará un mantenimiento programado en sus servicios el 21 de noviembre de 2025, a partir de la 21:00 - 05:00 COT. Durante el mantenimiento, los retiros de COP podrian presentar demoras o degradación.

Disculpa las molestias que esto pueda ocasionar, agradecemos tu comprensión.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia adicional, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.
Posted on Oct 30, 2025 - 03:09 UTC
System Metrics Month Week Day
Requests
Fetching
Nov 10, 2025

No incidents reported today.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
Service Degradation: Payoneer Deposits Impacted
Resolved - We are happy to confirm that the technical incident affecting Payoneer USD deposits is now resolved.

The service has been restored, and we are now processing deposits normally.

Thank you for your patience and understanding.

-------------------

Nos complace confirmar que el incidente técnico que afectaba los depósitos en USD a través de Payoneer ya ha sido resuelto.

El servicio ha sido restablecido y ahora estamos procesando los depósitos con normalidad.

Gracias por su paciencia y comprensión.

-------------------

Temos o prazer de confirmar que o incidente técnico que afetava os depósitos em USD via Payoneer foi resolvido.

O serviço foi restabelecido e agora estamos processando os depósitos normalmente.

Obrigado pela sua paciência e compreensão.
Nov 5, 19:46 UTC
Investigating - Please be informed that USD deposits via Payoneer are currently impacted due to an ongoing incident from Payoneer.

We are actively monitoring the situation and will resume processing Payoneer deposits as soon as the service is restored on their end.

We apologize for any inconvenience this may cause. We will provide an update here as soon as we have more information.

-------------------

Por favor, tenga en cuenta que los depósitos en USD a través de Payoneer se encuentran actualmente afectados debido a un incidente en curso por parte de Payoneer.

Estamos monitoreando activamente la situación y reanudaremos el procesamiento de los depósitos de Payoneer tan pronto como el servicio se restablezca por su parte.

Lamentamos cualquier inconveniente que esto pueda causar. Proporcionaremos una actualización aquí tan pronto como tengamos más información.

-------------------

Informamos que os depósitos em USD via Payoneer estão atualmente impactados devido a um incidente em andamento por parte da Payoneer.

Estamos monitorando ativamente a situação e retomaremos o processamento dos depósitos da Payoneer assim que o serviço for restabelecido por parte deles.

Pedimos desculpas por qualquer inconveniente que isso possa causar. Forneceremos uma atualização aqui assim que tivermos mais informações.
Nov 5, 16:34 UTC
Nov 4, 2025
Update on Polkadot (DOT) Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 17:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 16:50 UTC
Scheduled - The scheduled maintenance for the Polkadot (DOT) network, originally expected to take approximately 8 hours and notified here: https://status.bitso.com/incidents/rcww624brs9b, has been extended until 19:00 UTC.

During this time, Polkadot (DOT) deposits and withdrawals will remain temporarily disabled.

Our team is actively monitoring the migration progress and working to restore full service as soon as possible. Operations will resume once the chain migration is successfully completed and the network is stable.

Your funds remain secure throughout this process.

We apologize for any inconvenience this extension may cause and appreciate your continued patience during this necessary network upgrade.

-------------------------

El mantenimiento programado para la red Polkadot (DOT), que originalmente se esperaba que tardara aproximadamente 8 horas y fue notificado aquí: https://status.bitso.com/incidents/rcww624brs9b, ha sido extendido hasta las 13:00 MXT | 14:00 COT | 16:00 ART.

Durante este tiempo, los depósitos y retiros de Polkadot (DOT) permanecerán temporalmente deshabilitados.

Nuestro equipo está monitoreando activamente el progreso de la migración y trabajando para restablecer el servicio completo lo antes posible. Las operaciones se reanudarán una vez que la migración de la cadena se haya completado con éxito y la red esté estable.

Sus fondos permanecen seguros durante todo este proceso.

Lamentamos cualquier inconveniente que esta extensión pueda causar y agradecemos su continua paciencia durante esta necesaria actualización de la red.

-------------------------

A manutenção programada para a rede Polkadot (DOT), que originalmente deveria levar aproximadamente 8 horas e foi notificada aqui: https://status.bitso.com/incidents/rcww624brs9b, foi estendida até as 16:00 BRT.

Durante este período, os depósitos e saques de Polkadot (DOT) permanecerão temporariamente desativados.

Nossa equipe está monitorando ativamente o progresso da migração e trabalhando para restaurar o serviço completo o mais rápido possível. As operações serão retomadas assim que a migração da cadeia for concluída com sucesso e a rede estiver estável.

Seus fundos permanecem seguros durante todo este processo.

Pedimos desculpas por qualquer inconveniente que esta extensão possa causar e agradecemos a sua paciência contínua durante esta necessária atualização da rede.
Nov 4, 16:46 UTC
Polkadot (DOT) deposits and withdrawals disabled
Completed - The scheduled maintenance has been completed.
Nov 4, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 UTC
Scheduled - We will be conducting scheduled maintenance for the Polkadot (DOT) network to facilitate a required chain migration. This will take place on Nov 4th starting at approximately 08:00 AM UTC (when the chain reaches block #28395373).

Polkadot (DOT) deposits and withdrawals will be temporarily disabled. The migration is expected to take approximately 8 hours.

Our team will be actively monitoring the migration progress. Operations will resume once the migration is successfully completed and the network is stable.

Your funds will remain secure throughout this process.

We appreciate your patience during this necessary upgrade.

-------------------------

Llevaremos a cabo un mantenimiento programado para la red Polkadot (DOT) con el fin de facilitar una migración.

Esto tendrá lugar el 4 de noviembre a partir de aproximadamente las 02:00 MXT | 03:00 COT | 05:00 ART (cuando la cadena alcance el bloque #28395373).

Los depósitos y retiros de Polkadot (DOT) serán temporalmente deshabilitados. Se espera que la migración tarde aproximadamente 8 horas.

Nuestro equipo estará monitoreando activamente el progreso de la migración. Las operaciones se reanudarán una vez que la migración se haya completado con éxito y la red esté estable.

Sus fondos permanecerán seguros durante todo este proceso.

Agradecemos su paciencia durante esta actualización necesaria.

-------------------------

Conduziremos uma manutenção programada para a rede Polkadot (DOT) para facilitar uma migração.

Isso ocorrerá no dia 4 de novembro, com início aproximadamente às 05:00 BRT (quando a cadeia atingir o bloco #28395373).

Os depósitos e saques de Polkadot (DOT) serão temporariamente desativados. A migração deverá levar aproximadamente 8 horas.

Nossa equipe monitorará ativamente o progresso da migração. As operações serão retomadas assim que a migração for concluída com sucesso e a rede estiver estável.

Seus fundos permanecerão seguros durante todo este processo.

Agradecemos sua paciência durante esta atualização necessária.
Oct 28, 16:59 UTC
Nov 3, 2025
SMS Outage
Resolved - This incident has been resolved.
Nov 3, 19:57 UTC
Update - This incident has been resolved.

---------------------------

Este incidente ha sido resuelto.

---------------------------

Este incidente foi resolvido.
Nov 3, 19:57 UTC
Monitoring - We are pleased to confirm that the SMS delivery service has been fully restored.

All affected functionalities are now working correctly.

We will continue to monitor the service closely to ensure full stability.

Thank you for your patience while we resolved this configuration issue. We apologize once again for the interruption in service.

---------------------------

Nos complace confirmar que el servicio de entrega de SMS ha sido completamente restablecido.

Todas las funcionalidades afectadas ya están operando correctamente.

Continuaremos monitoreando el servicio de cerca para garantizar una estabilidad total.

Gracias por su paciencia mientras resolvíamos este problema de configuración. Pedimos disculpas nuevamente por la interrupción del servicio.

---------------------------

Temos o prazer de confirmar que o serviço de entrega de SMS foi totalmente restaurado.

Todas as funcionalidades afetadas estão agora operando corretamente.

Continuaremos a monitorar o serviço de perto para garantir total estabilidade.

Agradecemos a sua paciência enquanto resolvíamos este problema de configuração. Pedimos desculpas mais uma vez pela interrupção do serviço.
Nov 3, 18:48 UTC
Investigating - We are currently experiencing an outage affecting SMS delivery.

Users may be unable to complete actions that require an extra layer of authentication, such as: logging in on new or unauthenticated devices, the onboarding process, password resets, MXN withdrawals that require authorization.

Our engineering team is actively working on this to have the service restored as soon as possible.

We apologize for the inconvenience and appreciate your patience.

---------------------------

Estamos experimentando actualmente una interrupción que afecta la entrega de SMS.

Es posible que los usuarios no puedan completar acciones que requieren una capa adicional de autenticación, como: iniciar sesión en dispositivos nuevos o no autenticados, el proceso de creacion de cuenta, restablecimientos de contraseña, retiros en MXN que requieren autorización.

Nuestro equipo de ingeniería está trabajando activamente en esto para que el servicio se restablezca lo antes posible.

Pedimos disculpas por los inconvenientes y agradecemos su paciencia.

---------------------------

Estamos atualmente enfrentando uma interrupção que afeta a entrega de SMS.

Os usuários podem estar impossibilitados de concluir ações que exigem uma camada extra de autenticação, como: fazer login em dispositivos novos ou não autenticados, o processo de criação de contas, redefinições de senha, saques em MXN que exigem autorização.

Nossa equipe de engenharia está trabalhando ativamente para que o serviço seja restaurado o mais rápido possível.

Pedimos desculpas pelo inconveniente e agradecemos a sua paciência.
Nov 3, 17:34 UTC
Nov 2, 2025

No incidents reported.

Nov 1, 2025
Potential delays in SPEI transactions
Resolved - This incident has been resolved.

------------------------

Este incidente ha sido resuelto.
Nov 1, 22:15 UTC
Monitoring - Banxico has confirmed that the SPEI system is now operating normally.

While the system is stable, we expect a period of catch-up processing across the industry to clear the backlog of delayed transactions. We will continue to monitor our systems closely.

Please consult your issuing institution (your bank) for the most accurate update on when your transfer will be fully processed and received by the beneficiary.

We thank you for your patience and apologize for any inconvenience caused by this national system-wide disruption.

------------------------

Banxico ha confirmado que el sistema SPEI está operando con normalidad.

Aunque el sistema ya está estable, prevemos un período de recuperación en toda la industria para poder procesar las transacciones que se retrasaron. Continuaremos monitoreando nuestros sistemas de cerca.

Le pedimos que consulte a su institución emisora (su banco) para obtener la actualización más precisa sobre cuándo su transferencia será procesada y recibida por el beneficiario.

Le agradecemos su paciencia y lamentamos cualquier inconveniente causado por esta interrupción del sistema a nivel nacional.
Nov 1, 20:03 UTC
Investigating - We are currently monitoring an industry-wide issue affecting the National SPEI system, which is causing delays in the processing of MXN transfers at several major financial institutions (including BBVA, HSBC, Banorte, Banamex, Nu, and others).

Currently, our internal systems for sending and processing SPEI withdrawals are operating normally. However, due to the industry-wide congestion, it is possible that SPEI withdrawal processing times could eventually be affected. For now, the primary impact is on receiving SPEI deposits, as transfers are taking longer to be initiated and sent by the originating banks.

Our team is actively monitoring the SPEI network to ensure smooth operation on our end.

We apologize for any inconvenience this industry-wide issue may cause and appreciate your patience.

We will provide a further update as soon as we observe the situation stabilizing.

------------------------

Actualmente estamos monitoreando un problema generalizado que está afectando el sistema SPEI. Esto está provocando demoras en el procesamiento de transferencias en MXN en varias instituciones financieras (incluyendo BBVA, HSBC, Banorte, Banamex, Nu, y otras).

En este momento, nuestro sistema para el envío y procesamiento de retiros SPEI está operando con normalidad. Sin embargo, debido a la congestión generalizada en la red, es posible que los tiempos de procesamiento de retiros en MXN puedan verse afectados eventualmente.
Por ahora, el impacto principal se centra en la recepción de depósitos SPEI, ya que las transferencias tardan más en ser iniciadas y enviadas por los bancos de origen.

Nuestro equipo está monitoreando activamente la red SPEI para asegurar la operación más fluida posible de nuestro lado.

Lamentamos cualquier inconveniente que pueda causar esta situación y agradecemos su paciencia.

Proporcionaremos una actualización adicional tan pronto como observemos que la situación en la red se está estabilizando.
Nov 1, 19:16 UTC
Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

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