All Systems Operational

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Website 🖥 Operational
90 days ago
100.0 % uptime
Today
Trading Engine 🚀 ? Operational
90 days ago
100.0 % uptime
Today
API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso App 📱 ? Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Operational
BAT (BAT) Operational
Bitcoin Cash (BCH) Operational
Bitcoin (BTC) Operational
Compound (COMP) Operational
Dai (DAI) Operational
Ether (ETH) Operational
Litecoin (LTC) Operational
MANA (MANA) Operational
TrueUSD (TUSD) Operational
Tether USD (USDT) Operational
XRP (XRP) Operational
Mexican pesos (MXN) 🇲🇽 ? Operational
Bank Transfer (SPEI) ? Operational
Debit Card Transfer ? Operational
Oxxo Pay (Cash) ? Operational
Customer Support [Mexico] Operational
Argentine pesos (ARS) 🇦🇷 Operational
Bank Transfer (COELSA) ? Operational
Brazilian reais (BRL) 🇧🇷 Operational
PIX ? Operational
TED ? Operational
US dollars (USD) Operational
Ether ERC20 Token ? Operational
Bank Transfer (USD) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Requests
Fetching
Past Incidents
Sep 20, 2021
Resolved - This incident has been resolved.
Sep 20, 13:46 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 13:41 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 20, 13:20 CDT
Investigating - We are facing issue with btc/ltc/bch withdrawals. Our engineering team has identified the problem and they are working on to resolve the it as soon as possible. We will let you know once it is fixed. Sorry for the inconvenience.

Descubrimos algunos inconvenientes con los retiros de BTC/LTC/BCH. Nuestro equipo de ingeniería ya identificó el problema y está trabajando para resolverlo lo antes posible. Te avisaremos cuando esté solucionado y te pedimos disculpas por las molestias.
Sep 20, 13:20 CDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021
Completed - The scheduled maintenance has been completed.
Sep 18, 05:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:45 CDT
Scheduled - Neste sábado (18/09), entre 1h e 6h da manhã do horário de Brasília, nosso principal provedor bancário estará em manutenção. Neste período, podem ocorrer instabilidades nos depósitos PIX, enquanto que os saques PIX estarão desabilitados.
Sep 17, 23:40 CDT
Sep 17, 2021
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Completed - The scheduled maintenance has been completed.
Sep 10, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:01 CDT
Scheduled - La infraestructura de comunicación entre nosotros y nuestro proveedor del Sistema de Pagos Interbancarios (SPEI) entrará en mantenimiento el 10 de septiembre de 2021 a las 00:00 hrs hora del Centro de México. Los retiros y fondeos vía SPEI estarán deshabilitados durante el mantenimiento, el cual tendrá una duración máxima de una hora. Te informaremos a través de este medio una vez el servicio se restablezca.

Los depósitos hechos durante este tiempo se acreditarán al terminar el mantenimiento.

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The communication infrastructure between Bitso and our provider of the Interbank Payments System (SPEI) will go under maintenance on September 10th, 2021 at 00:00, Mexico City time. Withdrawals and deposits via SPEI will be disabled during the maintenance, which will have a maximum duration of one hour. We will inform you through this channel once the service is reestablished.
Sep 9, 10:06 CDT
Sep 9, 2021
Resolved - This incident has been resolved.
Sep 9, 18:40 CDT
Monitoring - ESP
El servicio de retiros via PIX ha sido restablecido.
Gracias por su comprensión
ENG
PIX withdrawals service has been re enabled.
thank you for your patience.
PT
O serviço dos saques via PIX foi restaurado.
Agradecemos sua comprensão!
Sep 9, 17:40 CDT
Identified - ESP
Estamos experimentando retrasos con los retiros via PIX debido a una intermitencia en el servicio con nuestro proveedor de pagos. Ambos equipos de ingeniería están trabajando para resolver la incidencia lo más pronto posible.
Avisaremos por este medio nuevamente cuando el servicio sea restaurado y funcione de manera normal. Gracias por su paciencia.
ENG
We’re experiencing delays in PIX withdrawals due to an intermitence in the service. Our engineers are working on this along with our payments provider to solve this situation.
We will reach out again as soon as service is up and running again, and we thank you for your patience while this is addressed.
PT
Estamos com atrasos nos saques via PIX por conta de intermitência no serviço. Nossa equipe está trabalhando para resolver isso o quanto antes.
Entraremos em contato de novo quando o serviço for restaurado. Agradecemos sua comprensão!
Sep 9, 14:23 CDT
Completed - The scheduled maintenance has been completed.
Sep 9, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 CDT
Scheduled - La infraestructura de comunicación entre nosotros y nuestro proveedor del Sistema de Pagos Interbancarios (SPEI) entrará en mantenimiento el 09 de septiembre de 2021 a las 00:00 hrs hora del Centro de México. Los retiros y fondeos vía SPEI estarán deshabilitados durante el mantenimiento, el cual tendrá una duración máxima de una hora. Te informaremos a través de este medio una vez el servicio se restablezca.

Los depósitos hechos durante este tiempo se acreditarán al terminar el mantenimiento.

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The communication infrastructure between Bitso and our provider of the Interbank Payments System (SPEI) will go under maintenance on the 09 of September, 2021 at 00:00, Mexico City time. Withdrawals and deposits via SPEI will be disabled during the maintenance, which will have a maximum duration of one hour. We will inform you through this channel once the service is reestablished.
Sep 9, 00:00 CDT
Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021
Completed - The scheduled maintenance has been completed.
Sep 6, 08:54 CDT
Verifying - Verification is currently underway for the maintenance items.
Sep 6, 08:49 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 08:20 CDT
Verifying - Verification is currently underway for the maintenance items.
Sep 6, 08:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 08:00 CDT
Scheduled - SPMX
El equipo de XRP Ledger Services (Rippled) anunció el pasado 27 de agosto que hay una nueva versión (v1.7.3) disponible para sus clientes de nodos. Esta actualización aborda problemas específicos identificados en su versión previa, así como también rectificaciones a ciertas funciones lanzadas en la versión 1.6.0. El equipo del nodo Rippled (de XRP) sugiere realizar la actualización lo antes posible para mitigar riesgos relacionados a los problemas que se atendieron en la actualización.
Queremos asegurarnos de que todas tus transacciones con XRP sean procesadas correctamente y que tus fondos permanezcan seguros. Por lo tanto, Bitso actualizará sus nodos Rippled a su última versión el próximo 6 de septiembre de 2021 a las 08:00 am CDT. Los depósitos y retiros de XRP serán suspendidos temporalmente durante la ventana de mantenimiento, hasta que sea seguro volver a las operaciones normales.
Este mantenimiento afectará nuestros servicios durante un periodo aproximado de una hora. Si tienes preguntas o comentarios adicionales, ponte en contacto con nuestro Centro de ayuda en https://help.bitso.com/es-LA/support/home.
Nos pondremos en contacto nuevamente cuando el servicio quede restablecido. ¡Muchas gracias por tu comprensión!

SPAR
El equipo de XRP Ledger Services (Rippled) anunció el pasado 27 de agosto que hay una nueva versión (v1.7.3) disponible para sus clientes de nodos. Esta actualización aborda problemas específicos identificados en su versión previa, así como también rectificaciones a ciertas funciones lanzadas en la versión 1.6.0. El equipo del nodo Rippled (de XRP) sugiere realizar la actualización lo antes posible para mitigar riesgos relacionados a los problemas que se resolvieron en la actualización.
Queremos asegurarnos de que todas tus transacciones con XRP sean procesadas correctamente y que tus fondos permanezcan seguros. Por eso, Bitso actualizará sus nodos Rippled a su última versión el próximo 6 de septiembre de 2021 a las 08:00 am CDT. Los depósitos y retiros de XRP se suspenderán temporalmente durante la ventana de mantenimiento, hasta que sea seguro retomar las operaciones normales.
Este mantenimiento afectará nuestros servicios durante un periodo aproximado de una hora. Si tenés preguntas o comentarios adicionales, comunicate con nuestro Centro de ayuda en https://help.bitso.com/es-LA/support/home.
Te informaremos cuando el servicio esté restablecido. ¡Muchas gracias por comprender!

EN
The XRP Ledger Server (Rippled) team announced on Aug 27th, 2021 that a new version (v1.7.3) of their node client is available. This release addresses specific issues identified in the previous version and introduces amendments to features released in v1.6.0. The node Rippled (XRP) team recommends upgrading to the latest version at earliest convenience to mitigate the issues addressed in this hotfix.
We want to ensure that all your XRP transactions are processed correctly and that your funds remain secure. Therefore, Bitso will perform an upgrade maintenance to our Rippled nodes on Monday September 6th, 2021 at 08:00 AM CDT. XRP token deposits and withdrawals will be temporarily halted as part of a maintenance window until it is safe to return to normal operations.
This maintenance will have a scheduled down time of approximately 1 hour. If you have any questions or additional comments, please contact us through our Help Center at https://help.bitso.com/en/support/home.
We will reach out again as soon as the service is up and running again. Thank you for your patience while this is addressed.

PTBR
O time de XRP Ledger Server (Rippled) anunciou em 27 de agosto que uma nova versão do cliente Node deles está disponível (v1.7.3). Essa atualização trata de problemas específicos identificados na versão anterior e traz melhorias dos recursos lançados na v1.6.0. A equipe do node Rippled (de XRP) recomenda a atualização para a versão mais recente para acesso às soluções que ela traz.
Queremos garantir que suas transações com XRP sejam processadas corretamente e que seus ativos permaneçam em segurança. Por isso, a Bitso vai fazer a atualização dos nodes Rippled durante uma manutenção na segunda, dia 06 de setembro de 2021, às 10h da manhã (horário de Brasília). Depósitos e saques de tokens XRP serão temporariamente pausados como parte da manutenção, até que seja seguro retomar as operações normalmente.
Essa manutenção está agendada para durar uma hora aproximadamente. Se você tiver dúvidas ou comentários, é só falar com a gente na Central de Ajuda, em https://help.bitso.com/pt-BR/support/home
Entraremos em contato de novo assim que a manutenção estiver finalizada. Agradecemos sua paciência enquanto cuidamos disso.
Sep 2, 09:45 CDT