All Systems Operational

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 Operational
90 days ago
100.0 % uptime
Today
Bitso Mobile 📱 Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 Operational
90 days ago
100.0 % uptime
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Bitso Alpha Mobile 📱 Operational
90 days ago
100.0 % uptime
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Bitso Trading Engine 🚀 Operational
90 days ago
100.0 % uptime
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Bitso API 🤖 Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Bitso Business Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 Operational
90 days ago
99.99 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
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ApeCoin (APE) Operational
90 days ago
100.0 % uptime
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Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
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ATOM (ATOM) - Cosmos Hub Network Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
100.0 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
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BAT (BAT) Operational
90 days ago
100.0 % uptime
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Bitcoin Cash (BCH) Operational
90 days ago
100.0 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
100.0 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Hedera (HBAR) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
100.0 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
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MANA (MANA) Operational
90 days ago
100.0 % uptime
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Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
99.98 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
100.0 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
BONK (BONK) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Dogwifhat (WIF) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Render (RENDER) - Solana Network Operational
90 days ago
100.0 % uptime
Today
POPCAT (POPCAT) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Toncoin (TON) - Toncoin Network Operational
90 days ago
100.0 % uptime
Today
POL Token (Polygon network) (POL) Operational
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 Operational
90 days ago
99.99 % uptime
Today
Bank Transfer (SPEI) Operational
90 days ago
99.97 % uptime
Today
Debit Card Transfer Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
100.0 % uptime
Today
Brazilian reais (BRL) 🇧🇷 Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
TED Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Solana SPL Token Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
99.98 % uptime
Today
Identity Proofing Operational
90 days ago
99.98 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

SPEI (MXN) maintenance | April 7th, 2026 Apr 7, 2026 11:00-12:00 UTC

We will conduct scheduled maintenance on Tuesday, April 7th, 2026, from 11:00 to 12:00 UTC (05:00 to 06:00 CST).

During this 60-minute window, deposits and withdrawals for SPEI will be unavailable. We expect services to resume normal operations immediately following the completion of the maintenance.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

---------------------------------

Realizaremos un mantenimiento programado el martes 7 de abril de 2026. Para su referencia, la ventana de mantenimiento de 60 minutos se llevará a cabo en los siguientes horarios locales:

México: 05:00 – 06:00 (CST)

Colombia: 06:00 – 07:00 (COT)

Argentina / Brasil: 08:00 – 09:00 (ART/BRT)

Horario Global: 11:00 – 12:00 (UTC)

Durante este periodo, los depósitos y retiros vía SPEI no estarán disponibles. Una vez completada la actividad, los servicios volverán a operar con normalidad de manera inmediata.

Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la confiabilidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento.

Si necesita más ayuda, póngase en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/.

Posted on Mar 27, 2026 - 20:31 UTC

Banxico SPEI (MXN) maintenance | April 11th, 2026 Apr 11, 2026 06:00-09:00 UTC

Banxico will conduct scheduled maintenance on April 11th, 2026, from 6:00 to 9:00 UTC. During this planned activity, our SPEI infrastructure services might present degradation, impacting the transaction completion time.

We expect the services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems.

Rest assured, your funds will remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

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Banxico realizará un mantenimiento programado el 11 de abril de 2026, de 00:00 a 3:00 CST. Durante este período, nuestros servicios de infraestructura en SPEI podrían presentar degradación impactando los tiempos para completar las transacciones.

Se espera que los servicios se reanuden con normalidad inmediatamente al finalizar el mantenimiento. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la confiabilidad y el rendimiento de nuestros sistemas.

Tenga la seguridad de que sus fondos permanecerán protegidos en todo momento.

Si necesita más ayuda, comuníquese con nuestro equipo de Atención al Cliente en https://support.bitso.com/.

Posted on Apr 02, 2026 - 14:36 UTC

Banxico SPEI (MXN) maintenance | April 11th, 2026 Apr 11, 2026 12:30-13:00 UTC

Banxico will conduct scheduled maintenance on April 11th, 2026, from 12:30 to 13:00 UTC. During this planned activity, deposits and withdrawals for MXN will be unavailable

We expect the services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems.

Rest assured, your funds will remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

--------------------------------------------------------------------------------------------------

Banxico realizará un mantenimiento programado el 11 de abril de 2026, de 12:30 a 13:00 UTC. Durante este período, no se podrán realizar depósitos ni retiros de MXN.

Esperamos que los servicios se reanuden con normalidad inmediatamente después de finalizar el mantenimiento. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la confiabilidad y el rendimiento de nuestros sistemas.

Tenga la seguridad de que sus fondos permanecerán protegidos en todo momento.

Si necesita más ayuda, comuníquese con nuestro equipo de Atención al Cliente en https://support.bitso.com/.

Posted on Apr 01, 2026 - 05:12 UTC
Requests
Fetching
Apr 3, 2026

No incidents reported today.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Resolved - This incident has been resolved.
Apr 1, 22:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

------------------

Foi implementada uma correção e estamos monitorando os resultados.

Apr 1, 20:09 UTC
Identified - We are experiencing a service degradation affecting BRL withdrawals, which may result in processing delays. Our engineering team is actively working to restore normal service levels.
We apologize for the inconvenience and appreciate your patience.
----------------------
Estamos enfrentando uma degradação no serviço de saques em BRL, o que pode resultar em atrasos no processamento. Nosso time de engenharia já está trabalhando para normalizar a operação.
Pedimos desculpas pelo inconveniente e agradecemos a sua paciência.

Apr 1, 19:36 UTC
Mar 31, 2026
Resolved - This incident has been resolved.
Mar 31, 06:12 UTC
Monitoring - Transactions are flowing normally again and we are monitoring.
Mar 31, 05:03 UTC
Identified - We have detected an issue that is causing service degradation for MXN transactions, our engineering team is already working on this. An update will be shared once new information is available.

We apologize for the inconvenience.

-------------------------------

Hemos detectado degradación en el servicio de MXN, nuestro equipo de ingeniería se encuentra trabajando para resolver la situación lo antes posible. Estaremos informando a través de este medio.

Lamentamos el inconveniente.

Mar 31, 03:03 UTC
Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Completed - The scheduled maintenance has been completed.
Mar 26, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 13:00 UTC
Scheduled - Polygon, one of Ethereum’s leading scaling solutions, has upgraded its ecosystem. As part of this transition, the Polygon network’s native token has evolved from MATIC to POL. This upgrade marks Polygon’s evolution into an aggregated blockchain network and introduces a new emissions model. POL now serves as the staking, governance, and gas token across the expanded Polygon ecosystem.
Due to this migration, on March 26th, 2026, at 13:00 UTC, your MATIC tokens will be redenominated to POL.
Migration reflected in your Transaction History:
As part of the Polygon migration, your current tokens will seamlessly move to their migrated versions on Bitso:
MATIC → POL at a ratio of 1 MATIC = 1 POL
In your transaction history, you’ll notice a "Swap" transaction converting your MATIC tokens into POL. This confirms the migration happened successfully. Your new tokens will be available automatically, and no action is needed from your side.
During the migration:
Service Pause: Deposits, withdrawals, and trading for MATIC and POL will be temporarily paused to ensure a secure transition.
Open Orders: Any open orders involving MATIC or POL will be automatically cancelled.
Once the migration is completed:
Automatic Conversion: Your MATIC balance will be converted to POL, and your new balance will appear after the migration is completed.
Portfolio Update: MATIC will no longer appear in your portfolio or be available on Bitso.
No Action Needed: Your POL tokens will be available automatically; however, if you do not want your tokens to be migrated, you must withdraw your MATIC before the migration takes place.
If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com

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Polygon, una de las principales soluciones de escalabilidad de Ethereum, ha actualizado su ecosistema. Como parte de esta transición, el token nativo de la red Polygon ha evolucionado de MATIC a POL. Esta actualización marca la evolución de Polygon hacia una red de blockchain agregada e introduce un nuevo modelo de emisiones. POL ahora funciona como el token de staking, gobernanza y gas en todo el ecosistema expandido de Polygon.
Debido a esta migración, el 26 de marzo de 2026, a las 07:00 MXT | 08:00 COT | 10:00 ART, tus tokens MATIC serán redenominados a POL.
La migración reflejada en tu Historial de Transacciones:
Como parte de la migración de Polygon, tus activos actuales se moverán automáticamente a su versión actualizada en Bitso:
MATIC → POL a una tasa de 1 MATIC = 1 POL
En tu historial de transacciones, verás una transacción de "Swap" (intercambio) convirtiendo tus tokens MATIC en POL. Esto confirma que la migración se realizó con éxito. Tus nuevos tokens estarán disponibles automáticamente y no se requiere ninguna acción de tu parte.
Durante la migración:
Pausa de servicios: Los depósitos, retiros y el trading de MATIC y POL se pausarán temporalmente para garantizar una transición segura.
Órdenes abiertas: Cualquier orden abierta que involucre MATIC o POL será cancelada automáticamente.
Una vez completada la migración:
Conversión automática: Tu balance de MATIC se convertirá a POL y tu nuevo balance se verá reflejado después de que se complete la migración.
Actualización de portafolio: MATIC ya no aparecerá en tu portafolio ni estará disponible en Bitso.
Sin acciones requeridas: Tus tokens POL estarán disponibles automáticamente; sin embargo, si no deseas que tus activos sean migrados, debes retirar tus MATIC antes de que comience la migración.
Si necesitas asistencia adicional, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com

---------------------------------------------------------------

A Polygon, uma das principais soluções de escalabilidade da Ethereum, atualizou seu ecossistema. Como parte desta transição, o token nativo da rede Polygon evoluiu de MATIC para POL. Essa atualização marca a evolução da Polygon para uma rede blockchain agregada e introduz um novo modelo de emissões. O POL agora serve como token de staking, governança e gás em todo o ecossistema expandido da Polygon.
Devido a esta migração, no dia 26 de março de 2026, às 10:00 BRT, seus tokens MATIC serão redenominados para POL.
Migração refletida em seu Histórico de Transações:
Como parte da migração da Polygon, seus tokens atuais serão movidos automaticamente para suas versões migradas na Bitso:
MATIC → POL na proporção de 1 MATIC = 1 POL
Em seu histórico de transações, você notará uma transação de "Swap" (troca) convertendo seus tokens MATIC em POL. Isso confirma que a migração foi concluída com sucesso. Seus novos tokens estarão disponíveis automaticamente e nenhuma ação é necessária de sua parte.
Durante a migração:
Pausa nos serviços: Depósitos, saques e negociações (trading) de MATIC e POL serão pausados temporariamente para garantir uma transição segura.
Ordens abertas: Quaisquer ordens abertas envolvendo MATIC ou POL serão canceladas automaticamente.
Assim que a migração for concluída:
Conversão automática: Seu saldo de MATIC será convertido para POL e seu novo saldo estará disponível após a conclusão da migração.
Atualização do portfólio: O MATIC não aparecerá mais em seu portfólio nem estará disponível na Bitso.
Nenhuma ação necessária: Seus tokens POL estarão disponíveis automaticamente; no entanto, caso você não queira que seus ativos sejam migrados, deverá sacar seus MATIC antes que a migração ocorra.
Se precisar de mais ajuda, não hesite em contatar nossa equipe de Suporte ao Cliente em https://support.bitso.com

Mar 18, 20:13 UTC
Mar 25, 2026

No incidents reported.

Mar 24, 2026
Resolved - This incident has been resolved.

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Este incidente ha sido resuelto.

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Este incidente foi resolvido.

Mar 24, 19:13 UTC
Monitoring - We have implemented a fix for the technical issue affecting Two-Factor Authentication (2FA) display and enablement on our web platform. Users should now see their correct security status and be able to complete transactions as usual.

Our engineering team is closely monitoring system stability to ensure full functionality is maintained for all users.

We appreciate your patience while we resolved this incident.

------------------------------

Hemos implementado una solución para el problema técnico que afectaba la visualización y activación de la Autenticación de Dos Factores (2FA) en nuestra plataforma web. Los usuarios ya deberían ver su estado de seguridad correcto y poder completar transacciones con normalidad.

Nuestro equipo de ingeniería está monitoreando de cerca la estabilidad del sistema para asegurar que el servicio funcione correctamente para todos los usuarios.

Agradecemos su paciencia durante la resolución de este incidente.

------------------------------

Implementamos uma correção para o problema técnico que afetava a visualização e ativação da Autenticação de Dois Fatores (2FA) em nossa plataforma web. Os usuários já devem visualizar o status de segurança correto e conseguir realizar transações normalmente.

Nossa equipe de engenharia está monitorando de perto a estabilidade do sistema para garantir que o serviço funcione corretamente para todos os usuários.

Agradecemos sua paciência durante a resolução deste incidente.

Mar 24, 17:57 UTC
Investigating - We are currently investigating a technical issue where some users are seeing their Two-Factor Authentication (2FA) as "disabled" on our web platform, even if it was previously enabled.

Additionally, users might be unable to enable 2FA at this time.

This may prevent affected users from completing certain transactions that require 2FA verification.

Our engineering team is working with high priority to identify the root cause and restore full functionality.

* Note: API operations remain functional. We will provide an update as soon as more information is available.

------------------------------

Actualmente estamos investigando un problema técnico en nuestra plataforma web donde algunos usuarios visualizan su Autenticación de Dos Factores (2FA) como "desactivada", incluso si estaba previamente habilitada.

Además, es posible que los usuarios no puedan activar el 2FA en este momento.

Esto podría impedir que los usuarios afectados completen ciertas transacciones que requieren verificación de 2FA.

Nuestro equipo de ingeniería está trabajando con alta prioridad para identificar la causa raíz y restaurar la funcionalidad completa.

* Nota: Las operaciones vía API siguen siendo funcionales. Proporcionaremos una actualización tan pronto como haya más información disponible.

------------------------------

Estamos investigando um problema técnico em nossa plataforma web onde alguns usuários estão visualizando a Autenticação de Dois Fatores (2FA) como "desativada", mesmo que estivesse previamente ativada.

Além disso, os usuários podem não conseguir ativar o 2FA neste momento.

Isso pode impedir que os usuários afetados concluam certas transações que exigem verificação de 2FA.

Nossa equipe de engenharia está trabalhando com alta prioridade para identificar a causa raiz e restaurar a funcionalidade completa.

* Nota: As operações via API permanecem funcionais. Forneceremos uma atualização assim que mais informações estiverem disponíveis.

Mar 24, 17:17 UTC
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.