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Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Uptime over the past 90 days. View historical uptime.
Bitso Website 🖥 ? Operational
90 days ago
99.99 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
99.99 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Operational
Aave (AAVE) Operational
Axie Infinity (AXS) Operational
BAT (BAT) Operational
Bitcoin Cash (BCH) Operational
Bitcoin (BTC) Operational
Chainlink Token (LINK) Operational
Chiliz (CHZ) Operational
Compound (COMP) Operational
Dai (DAI) Operational
dYdX (DYDX) Operational
Ether (ETH) Operational
Litecoin (LTC) Operational
MANA (MANA) Operational
Matic (MATIC) Operational
Sand (SAND) Operational
Shiba Inu (SHIB) Operational
Synthetix (SNX) Operational
TrueUSD (TUSD) Operational
Tether USD (USDT) Operational
Uniswap (UNI) Operational
XRP (XRP) Operational
yearn.finance (YFI) Operational
Mexican pesos (MXN) 🇲🇽 ? Operational
Bank Transfer (SPEI) ? Operational
Debit Card Transfer ? Operational
Argentine pesos (ARS) 🇦🇷 ? Operational
Bank Transfer (COELSA) Operational
Brazilian reais (BRL) 🇧🇷 ? Operational
PIX ? Operational
TED ? Operational
USD stablecoins (USD) Operational
Ether ERC20 Token ? Operational
Bank Transfer ? Operational
Email Notifications Operational
2FA ? Operational
Phone Verification Operational
Identity Proofing ? Operational
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Requests
Fetching
Past Incidents
Jan 27, 2022

No incidents reported today.

Jan 26, 2022
Issues with OHLC (Open High Low Close) graph
Resolved - This incident has been resolved.
Jan 26, 21:01 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 20:57 CST
Identified - The issue has been identified and a fix is being implemented.
Jan 26, 20:57 CST
Investigating - We are having issues with our OHLC (Open High Low Close) graph. Team is already looking into this to fix. We will inform shortly.
Jan 26, 20:25 CST
Issues with XRP withdrawals
Resolved - This incident has been resolved.
Jan 26, 19:56 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 19:55 CST
Identified - We are currently experiencing issues with withdrawals for XRP. Our team is currently investigating the root cause of it. We will share further updates in the same way.

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Estamos experimentando problemas con los retiros para XRP. Nuestro equipo está investigando la causa raíz. Estaremos informando avances de la misma manera.

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Estamos enfrentando problemas com saques de XRP. Nosso time já está investigando a causa raiz do problema. Novas atualizações serão informadas da mesma maneira.
Jan 26, 18:26 CST
Issues with deposits and withdrawals for XRP
Resolved - This incident has been resolved.
Jan 26, 17:09 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 17:04 CST
Investigating - We are currently experiencing issues with deposits & withdrawals for XRP. Our team is currently investigating the root cause of it. We will share further updates in the same way.

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Estamos experimentando problemas con los depósitos y retiros para XRP. Nuestro equipo está investigando la causa raíz. Estaremos informando avances de la misma manera.

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Estamos enfrentando problemas com depósitos e saques de XRP. Nosso time já está investigando a causa raiz do problema. Novas atualizações serão informadas da mesma maneira.
Jan 26, 16:07 CST
Jan 25, 2022
Problem with transaction processing
Resolved - This incident has been resolved.
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Este incidente ha sido resuelto.
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Este incidente foi resolvido.
Jan 25, 14:42 CST
Monitoring - Transactions are working fine. Withdrawals for LTC, BCH y BTC has been enabled.
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Las transacciones están funcionando correctamente. Los retiros para LTC, BCH y BTC se han habilitado nuevamente.
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As transações já estão funcionando corretamente. Os saques de LTC, BCH e BTC foram habilitados novamente.
Jan 25, 14:38 CST
Identified - Our engineering team found the issue and remain working to restore the services. To avoid problems, withdrawals for LTC, BCH and BTC were disabled.
Sorry for the inconvenience.
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Nuestro equipo de ingeniería encontró el problema y continúa trabajando para restaurar el servicio lo más pronto posible. Para evitar problemas, los retiros para LTC, BCH y BTC fueron deshabilitados.
Una disculpa por los inconvenientes
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Nosso time de engenharia encontrou o problema e continua trabalhando para restaurar os serviços. Para evitar problemas, os saques de LTC, BCH e BTC foram desativados.
Desculpem os transtornos.
Jan 25, 13:28 CST
Investigating - We have an ongoing issue with transaction processing. Our engineering team is working on to fix the issue as soon as possible.
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Estamos presentando problemas con el procesamiento de transacciones. Nuestro equipo de ingeniería se encuentra trabajando para resolver la situación lo más pronto posible.
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Estamos enfrentando problemas no processamento de transações. Nosso time de engenharia já está trabalhando para resolver o problema o quanto antes possível.
Jan 25, 13:00 CST
Problem loading bitso webpage
Resolved - This incident has been resolved.
Jan 25, 08:32 CST
Update - We are continuing to investigate this issue.
Jan 25, 08:28 CST
Investigating - We are having some intermittence loading Bitso webpage. Our engineering team is aware, we are working on to fix this as soon as possible.
Jan 25, 08:27 CST
Jan 24, 2022
Problem with transaction processing
Resolved - This incident has been resolved.
Jan 24, 12:39 CST
Monitoring - Transactions are flowing again. We have enabled deposits & withdrawals. We are monitoring.
Jan 24, 12:02 CST
Investigating - We have an ongoing issue with transaction processing. BTC deposits & withdrawals, BCH & LTC withdrawals has been disabled temporarily. Our engineering team is working on to fix the issue as soon as possible. We will inform through this channel once the deposits and withdrawals are enabled again.
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Estamos presentando problemas con el procesamiento de transacciones. Se han deshabilitado los depósitos y retiros para BTC como también los retiros para BCH y LTC. Nuestro equipo de ingeniería se encuentra trabajando para resolver la situación lo más pronto posible. Se les informará por este mismo medio, una vez que los depósitos y retiros sean habilitados nuevamente.
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Estamos enfrentando problemas no processamento de transações. Temporariamente foram desativados os depósitos e saques de BTC, e apenas os saques para BCH e LTC. Nosso time de engenharia já está trabalhando para resolver o problema o quanto antes possível. Nós informaremos por esse mesmo meio assim que os depósitos e os saques forem ativados novamente.
Jan 24, 11:31 CST
Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Problem with Android Alpha App version 1.5.0 build 13
Resolved - This incident has been resolved.
Jan 21, 22:42 CST
Update - We have identified the issue, our engineering team is working on to fix this as soon as possible.

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Hemos identificado el problema. Nuestro equipo de ingeniería está trabajando en resolverlo lo más pronto posible.

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Identificamos o problema. Nosso time de engenharia está trabalhando para resolver o problema o mais rápido possível.
Jan 21, 17:53 CST
Identified - The issue has been identified and a fix is being implemented.
Jan 21, 17:51 CST
Investigating - We have an ongoing issue with Login & authentication on Android Alpha App version 1.5.0 build 13. Our engineering team has already identified the issue & they are working on to release a new version of the app to fix this as soon as possible.

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Estamos presentando problemas para poderse conectar y autenticar en la aplicación para Android Alpha versión 1.5.0 build 13. Nuestro equipo de ingeniería ya identificó el problema y está trabajando para liberar una versión cuanto antes.

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Estamos enfrentando problemas com o login e a autenticação para os usuários do aplicativo Alpha na versão 1.5.0 build 13. Nosso time de engenharia já identificou o problema e está trabalhando para lançar uma nova versão do aplicativo para resolver o problema o mais rápido possível.
Jan 21, 17:51 CST
Jan 20, 2022
Mantenimiento Pagos Electrónicos Interbancarios (SPEI)
Completed - The scheduled maintenance has been completed.
Jan 20, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 01:01 CST
Scheduled - Our provider of the Interbank Payments System (SPEI) will go under maintenance starting at 01:00 AM Mexico City time on January 20th, 2021 for 1 hour. MXN Withdrawals and Deposits will be impacted therefore, we suggest trying after maintenance hours.
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Nuestro proveedor del Sistema de Pagos Electrónicos Interbancarios (SPEI) estará en mantenimiento a partir de la 1:00 AM de la Ciudad de México del 20 de enero de 2021 durante 1 hora. Los retiros y depósitos de MXN se verán impactados, por lo que le sugerimos realizarlos después de la hora del mantenimiento.
Jan 19, 11:59 CST
Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
SMS verification issues
Resolved - This incident has been resolved.
Jan 14, 16:30 CST
Identified - Estamos presentando problemas con la verificación por SMS. Nuestros ingenieros están trabajando en conjunto para resolverlo lo más pronto posible.
Una disculpa por los inconvenientes.
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We’re experiencing issues with SMS verification. Our engineers are working to fix this as soon as possible.
Sorry for the inconvenience.
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Estamos enfrentando problemas com a verificação por SMS. Nossos engenheiros já estão trabalhando para resolver o problema o mais rápido possível.
Desculpem o transtorno.
Jan 14, 11:20 CST
Jan 13, 2022

No incidents reported.

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