All Systems Operational

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 ? Operational
90 days ago
99.98 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
100.0 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Operational
90 days ago
99.81 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
100.0 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
100.0 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
100.0 % uptime
Today
Cardano (ADA) Operational
90 days ago
89.68 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Hedera (HBAR) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
100.0 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
100.0 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
100.0 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
99.98 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
99.95 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
99.99 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
99.99 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
100.0 % uptime
Today
PIX ? Operational
90 days ago
100.0 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Polygon Network Upgrade | Jul 10th, 2025 Jul 10, 2025 14:00-17:00 UTC

On July 10, 2025, from 14:00 UTC for approximately 3 hours, deposits and withdrawals of POL, WETH, and USDT over the Polygon network will be temporarily disabled.

This is due to a scheduled Polygon mainnet upgrade. While the upgrade is underway, the network may experience intermittent disruptions until all nodes are fully upgraded.

We appreciate your patience and understanding as we ensure the continued stability and performance of our services.

Rest assured, your funds will remain secure throughout the process.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

----------------------------

El 10 de julio de 2025, desde las 08:00 CST | 09:00 COT | 11:00 ART y por aproximadamente 3 horas, los depósitos y retiros de POL, WETH y USDT sobre la red Polygon serán deshabilitados temporalmente.

Esto se debe a una actualización programada de la red principal de Polygon. Mientras la actualización esté en curso, la red podría experimentar interrupciones intermitentes hasta que todos los nodos estén completamente actualizados.

Agradecemos su paciencia y comprensión mientras aseguramos la continua estabilidad y el rendimiento de nuestros servicios.

Ten la seguridad de que tus fondos permanecerán seguros durante todo el proceso.

Si necesitas más ayuda, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com.

----------------------------

Em 10 de julho de 2025, das 11:00 BRT por aproximadamente 3 horas, os depósitos e saques de POL, WETH e USDT na rede Polygon serão temporariamente desabilitados.

Isso se deve a uma atualização programada da rede principal do Polygon. Enquanto a atualização estiver em andamento, a rede poderá sofrer interrupções intermitentes até que todos os nós estejam totalmente atualizados. Agradecemos sua paciência e compreensão enquanto garantimos a estabilidade e o desempenho contínuos de nossos serviços.

Tenha certeza de que seus fundos permanecerão seguros durante todo o processo.

Se precisar de mais assistência, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Posted on Jul 08, 2025 - 13:04 UTC
Requests
Fetching
Jul 9, 2025

No incidents reported today.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025
Completed - The scheduled maintenance has been completed.
Jul 6, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 10:00 UTC
Scheduled - Polygon network will have an upgrade on July 6th, at 10:00 UTC. The upgrade will be completed once the network's nodes finish upgrading.

During the upgrade, the network might be disrupted from time to time, for which deposits and withdrawals for POL | WETH | USDT on the Polygon network might experience intermittences. Therefore, we suggest that you plan your transactions accordingly.

Rest assured, your funds will remain secure throughout the process.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

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La red Polygon tendrá una actualización el 6 de julio, a las 04:00 MXT | 05:00 COT | 07:00 ART. La mejora se completará una vez que los nodos de la red terminen de actualizarse.

Durante la actualización, la red podría experimentar interrupciones ocasionales, por lo que los depósitos y retiros de POL | WETH | USDT en la red Polygon podrían presentar intermitencias. Por lo tanto, sugerimos que planifiques tus transacciones en consecuencia.

Ten la seguridad de que tus fondos permanecerán seguros durante todo el proceso.

Si necesitas más ayuda, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com.

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A rede Polygon terá uma atualização em 6 de julho, às 07:00 BRT. A melhoria será concluída assim que os nós da rede terminarem de ser atualizados.

Durante a atualização, a rede poderá ser interrompida ocasionalmente, o que pode causar intermitências nos depósitos e saques de POL | WETH | USDT na rede Polygon. Portanto, sugerimos que você planeje suas transações de acordo.

Tenha certeza de que seus fundos permanecerão seguros durante todo o processo.

Se precisar de mais assistência, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Jun 30, 16:37 UTC
Completed - The scheduled maintenance has been completed.
Jul 6, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 00:00 UTC
Scheduled - Bancolombia will conduct scheduled maintenance on July 6th, 2025, from 00:00 to 04:59 UTC. During this maintenance, COP withdrawals to this bank might experience some delays.
We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.

Rest assured that your funds will remain secure at all times.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

--------------------------------------------------------------------------------------------

Bancolombia realizará tareas de mantenimiento programadas el 5 de julio, desde las 19:00 hasta las 23:59 COT. Durante este mantenimiento, los retiros de COP a este banco podrían presentar algunas demoras.
Lamentamos cualquier inconveniente que esto pueda ocasionar y agradecemos tu comprensión. Te recomendamos planificar tus transacciones con anticipación para evitar posibles interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia adicional, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Jul 4, 17:48 UTC
Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Resolved - This incident has been resolved.
Jul 3, 19:58 UTC
Monitoring - We are happy to inform that MXN withdrawals have been fully re-enabled, and our team has successfully processed and released all previously stuck transactions.

Our systems are now operating normally. We appreciate your patience and understanding while we worked to resolve these issues.

Thank you for your continued trust and support.

-------------------

Nos complace informar que los retiros en MXN han sido habilitados de nuevo, y nuestro equipo ha procesado y liberado con éxito todas las transacciones que estaban atascadas.

Nuestros sistemas están operando con normalidad. Agradecemos su paciencia y comprensión mientras trabajamos para resolver estos problemas.

Gracias por su continua confianza y apoyo.

Jul 3, 19:20 UTC
Update - We are still working on our services to apply a fix and restore withdrawals.

An update will be shared once new information is available.

Thank you for your patience.

-----------
Seguimos trabajando en nuestros servicios para resolver el problema y restaurar los retiros.

Informaremos tan pronto tengamos nueva información.

Agradecemos tu paciencia.

Jul 3, 18:22 UTC
Update - Update: MXN Withdrawals Temporarily Disabled

We're providing an update on the intermittent issues with MXN withdrawals. To ensure the stability of our systems, we've made the decision to temporarily disable MXN withdrawals while our team works to fully resolve the underlying problem.

We understand this may cause significant inconvenience, and we sincerely apologize. Our engineers are working around the clock to restore full functionality as quickly as possible.

We'll share another update as soon as we have more information. Thank you for your continued patience and understanding.

-------------------

Actualización: Retiros en MXN Temporalmente Deshabilitados:

Les informamos sobre los problemas intermitentes con los retiros en MXN. Para asegurar la estabilidad de nuestros sistemas, hemos tomado la decisión de deshabilitar temporalmente los retiros en MXN mientras nuestro equipo trabaja para resolver completamente el problema subyacente.

Entendemos que esto puede causar un inconveniente significativo, y nos disculpamos sinceramente. Nuestros ingenieros están trabajando sin descanso para restaurar la funcionalidad completa lo antes posible.

Compartiremos otra actualización tan pronto como tengamos más información. Gracias por su continua paciencia y comprensión.

Jul 3, 17:07 UTC
Investigating - We are currently experiencing intermittent issues with MXN withdrawals. Our team is aware of the problem and is working to resolve it as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience. We will provide another update as soon as we have more information.
Thank you for your understanding.

-------------------

Actualmente estamos experimentando problemas intermitentes con los retiros en MXN. Nuestro equipo está al tanto del problema y está trabajando para resolverlo lo antes posible.
Ofrecemos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Proporcionaremos otra actualización tan pronto como tengamos más información.
Gracias por su comprensión.

Jul 3, 16:22 UTC
Completed - The scheduled maintenance has been completed.
Jul 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 05:00 UTC
Scheduled - Our operational partner for deposits and withdrawals BIND will go under an emergency maintenance on July 3th, 2025 from 02:00 to 04:00 Argentina time. Withdrawals and deposits via BIND could be affected during the maintenance. We will inform you through this channel once the service is reestablished.

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Nuestro proveedor operativo de depósitos y retiros BIND estará realizando mantenimiento de emergencia el 3 de Julio del 2025 entre las 02:00 y las 04:00 hora Argentina. Los retiros y depósitos pueden verse afectados durante ese período. Te informaremos a través de este medio una vez el servicio se restablezca.

Jul 3, 01:50 UTC
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025
Completed - The scheduled maintenance has been completed.
Jun 29, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 10:00 UTC
Scheduled - Polygon network will have an upgrade on June 29th, at 10:00 UTC. The upgrade will be completed once the network's nodes finish upgrading.

During the upgrade, the network might be disrupted from time to time, for which deposits and withdrawals for POL | WETH | USDT on the Polygon network might experience intermittences. Therefore, we suggest that you plan your transactions accordingly.

Rest assured, your funds will remain secure throughout the process.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-------------------------------------------------------------------

La red Polygon tendrá una actualización el 29 de junio, a las 04:00 MXT | 05:00 COT | 07:00 ART. La actualización se completará una vez que los nodos de la red terminen de actualizarse.

Durante la actualización, la red podría experimentar interrupciones ocasionales, por lo que los depósitos y retiros de POL | WETH | USDT en la red Polygon podrían presentar intermitencias. Por lo tanto, sugerimos que planifiques tus transacciones en consecuencia.

Ten la seguridad de que tus fondos permanecerán seguros durante todo el proceso.

Si necesitas más ayuda, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com.

-------------------------------------------------------------------

A rede Polygon terá uma atualização em 29 de junho, às 07:00 BRT. A atualização será concluída assim que os nós da rede terminarem de ser atualizados.

Durante a atualização, a rede poderá ser interrompida ocasionalmente, o que pode causar intermitências nos depósitos e saques de POL | WETH | USDT na rede Polygon. Portanto, sugerimos que você planeje suas transações de acordo.

Tenha certeza de que seus fundos permanecerão seguros durante todo o processo.

Se precisar de mais assistência, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Jun 26, 17:26 UTC
Jun 28, 2025
Completed - The scheduled maintenance has been completed.
Jun 28, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 12:30 UTC
Scheduled - Banxico will conduct maintenance on Saturday, June 28, 2025, from 12:30 to 13:00 UTC. During this maintenance, deposits and withdrawals for MXN will not be available.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

------------------------------------------------
Banxico realizará un mantenimiento el sábado 28 de junio de 2025, de 06:30 a 07:00 MXT. Durante esta ventana de mantenimiento los depósitos y retiros en MXN no estarán disponibles.

Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros sistemas.

Si requieres asistencia, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/.

Jun 25, 18:20 UTC
Completed - The scheduled maintenance has been completed.
Jun 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 06:01 UTC
Scheduled - One of our service providers will conduct scheduled maintenance on June 28th, from 06:00 to 09:00 UTC. During this time, you may experience service degradation or temporary interruptions in our Argentinian pesos (ARS) deposit and withdrawal services.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.

Rest assured that your funds will remain secure at all times.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------

Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 28 de junio, desde las 03:00 hasta las 06:00 ART. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).

Lamentamos cualquier inconveniente que esto pueda ocasionar y agradecemos tu comprensión. Te recomendamos planificar tus transacciones con anticipación para evitar posibles interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia adicional, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Jun 26, 15:45 UTC
Completed - The scheduled maintenance has been completed.
Jun 28, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 06:00 UTC
Scheduled - We will perform general maintenance to optimize our SPEI services on Saturday, June 28, 2025, from 06:00 to 08:00 UTC. During this 2-hour maintenance window, you might experience degraded performance for deposits and withdrawals in MXN.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

------------------------------------------------

Realizaremos un mantenimiento general para optimizar nuestros servicios SPEI el sábado 28 de junio de 2025, de 00:00 a 02:00 CST. Durante esta ventana de mantenimiento de 2 horas, podría experimentar un rendimiento degradado en los depósitos y retiros en MXN.

Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros sistemas.

Si requieres asistencia, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/.

Jun 20, 16:35 UTC
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Completed - The scheduled maintenance has been completed.
Jun 25, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 17:00 UTC
Scheduled - On June 25th, starting at 17:00 UTC, the Hedera Mainnet Blockchain will perform an upgrade that is expected to last 1 hour. During this period, HBAR deposits and withdrawals over the Hedera network will be temporarily disabled.

Please plan your transactions accordingly to avoid the disruption.

Rest assured that your funds remain secure at all times.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

------------------------------------------------------------------

El 25 de Junio, comenzando a las 11:00 MXT | 12:00 COT | 14:00 ART, Hedera llevará a cabo una actualización en su red principal con una duración estimada de 1 hora. Durante este periodo, los depósitos y retiros de HBAR en la red Hedera estarán temporalmente deshabilitados.

Por favor, planifica tus transacciones con anticipación para evitar las interrupciones.

Ten la seguridad de que tus fondos permanecerán seguros en todo momento.

Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/

------------------------------------------------------------------

Em 25 de junho, começando às 14:00 BRT, a rede principal Hedera realizará uma atualização que levará aproximadamente 1 hora. Durante esse período, os depósitos e saques de HBAR na rede Hedera serão desativados.

Por favor, planeje suas transações com antecedência para evitar as interrupções.

Para sua tranquilidade, lembramos que seus fundos permanecem seguros a todo momento.

Caso precise de qualquer assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

Jun 23, 21:20 UTC