All Systems Operational

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 ? Operational
90 days ago
99.98 % uptime
Today
Bitso Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha Mobile 📱 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Trading Engine 🚀 ? Operational
90 days ago
100.0 % uptime
Today
Bitso API 🤖 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 ? Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 ? Operational
90 days ago
99.81 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
100.0 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
100.0 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
100.0 % uptime
Today
Cardano (ADA) Operational
90 days ago
89.68 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Hedera (HBAR) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
100.0 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
100.0 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
100.0 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (SPEI) ? Operational
90 days ago
100.0 % uptime
Today
Debit Card Transfer ? Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 ? Operational
90 days ago
99.95 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
99.95 % uptime
Today
Brazilian reais (BRL) 🇧🇷 ? Operational
90 days ago
100.0 % uptime
Today
PIX ? Operational
90 days ago
100.0 % uptime
Today
TED ? Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token ? Operational
90 days ago
100.0 % uptime
Today
Bank Transfer ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA ? Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Support Chat Maintenance | Jun 10th, 2025 Jun 10, 2025 17:15-18:15 UTC

We want to let you know that on June 10 from 17:15 to 18:15 UTC, we will be performing scheduled maintenance on our online chat. During this time, you’ll only see the option to submit a ticket form.

We’re committed to getting back to you as soon as possible.

Thanks for trusting us!

-------------------------------

Queremos informarte que el 10 de junio comenzando a las 11:15 MXT | 12:15 COT | 14:15 ART realizaremos un mantenimiento programado en nuestro chat en línea. La duración estimada es de 1 hora. Durante este tiempo, sólo verás la opción de completar el formulario de ticket.

Estamos comprometidos a responder tus consultas lo antes posible.

Gracias por tu paciencia.

-------------------------------

Queremos avisar que no dia 10 de junho das 14:15 às 15:15 horário de Brasília, faremos uma manutenção no nosso chat online. Durante esse período, você verá apenas a opção de enviar um formulário de ticket.

Estamos comprometidos em responder o mais rápido possível.

Agradecemos por confiar na gente!

Posted on Jun 03, 2025 - 17:26 UTC

Bitso General Maintenance Jun 15, 2025 06:00-09:00 UTC

On Sunday, June 15th, from 06:00 to 09:00 UTC, we will be performing a maintenance to improve our services.

During this 3-hour window, the following services will be unavailable:

Trading
All Deposit Services
All Withdrawal Services
Conversions

We expect all services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems.

Rest assured, your funds will remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

--------------------------------------------------------

El domingo 15 de junio comenzando a las 00:00 MXT | 01:00 COT | 03:00 ART realizaremos un mantenimiento general con una duración estimada de 3 horas.

Durante este período, los siguientes servicios no estarán disponibles:

Trading
Todos los servicios de depósito
Todos los servicios de retiro
Conversiones

Esperamos que todos los servicios reanuden sus operaciones normales inmediatamente después de la finalización del mantenimiento. Pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros sistemas.

Ten la seguridad de que tus fondos permanecerán seguros en todo momento.

Si necesitas ayuda adicional, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/.

--------------------------------------------------------

No domingo, 15 de junho, das 03:00 às 06:00 horário de Brasília, realizaremos uma manutenção programada.

Durante esse período, os seguintes serviços estarão indisponíveis:
Trading
Todos os serviços de depósito
Todos os serviços de saque
Conversões

Esperamos que todos os serviços retomem as operações normais imediatamente após a conclusão da manutenção. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua compreensão enquanto trabalhamos para melhorar a confiabilidade e o desempenho dos nossos sistemas.

Fique tranquilo, seus fundos permanecerão seguros em todos os momentos.

Se precisar de mais assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/.

Posted on Jun 06, 2025 - 16:45 UTC
Requests
Fetching
Jun 10, 2025

No incidents reported today.

Jun 9, 2025
Completed - The scheduled maintenance has been completed.
Jun 9, 19:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 16:00 UTC
Scheduled - Starting June 5 at 16:00 UTC, DYDX deposits, withdrawals, trading, and conversions will be temporarily paused due to the migration to the dYdX Chain.
Limit orders will resume at 20:00 UTC the same day.
All services will be fully restored on June 10 at 21:00 UTC.
No action is required from users.
Any deposit of DYDX on Ethereum (ethDYDX) to your Bitso wallet will be irreversibly lost. Please make sure any DYDX sent to Bitso is using the dYdX native chain address only, once deposits reopen.

________________________________________

A partir del 5 de junio a las 10:00 MXT | 11:00 COT | 13:00 ART, los depósitos, retiros, trading y conversiones de DYDX se pausarán temporalmente debido a la migración a la dYdX Chain.
Las órdenes limitadas se reanudarán a las 14:00 MXT | 15:00 COT | 17:00 ART del mismo día.
Todos los servicios se restablecerán por completo el 10 de junio a las 15:00 MXT | 16:00 COT | 18:00 ART.
No se requiere ninguna acción por parte de los usuarios.
Cualquier depósito de DYDX en Ethereum (ethDYDX) a tu wallet de Bitso se perderá irreversiblemente. Por favor, asegúrate de que cualquier DYDX enviado a Bitso use solo la dirección nativa de la dYdX Chain, una vez que los depósitos se reabran.

________________________________________

A partir de 5 de junho às 13:00 BRT, os depósitos, saques, trading e conversões de DYDX serão temporariamente pausados devido à migração para a dYdX Chain.
As ordens limitadas serão retomadas às 17:00 BRT do mesmo dia.
Todos os serviços serão totalmente restaurados em 10 de junho às 18:00 BRT.
Nenhuma ação é exigida dos usuários.
Qualquer depósito de DYDX no Ethereum (ethDYDX) em sua carteira Bitso será irreversivelmente perdido. Por favor, certifique-se de que qualquer DYDX enviado para a Bitso esteja usando apenas o endereço da rede nativa dYdX, assim que os depósitos forem reabertos.

Jun 4, 20:44 UTC
Resolved - This incident has been resolved.
Jun 9, 18:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 18:18 UTC
Investigating - We have identified degradation in processing ARS withdrawals and deposits. Our engineering team is already working with the provider to identify the cause and implement a solution.

We apologize for the inconvenience. We will keep you updated.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

-------------------

Hemos identificado degradación para procesar retiros y depósitos de ARS. Nuestro equipo de ingeniería se encuentra trabajando con el proveedor para identificar la causa e implementar una solución.

Disculpe las molestias. Los mantendremos informados.

Si necesita ayuda adicional, por favor, contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/.

Jun 9, 17:39 UTC
Jun 8, 2025
Completed - The scheduled maintenance has been completed.
Jun 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 05:00 UTC
Scheduled - One of our providers will perform a PIX infrastructure maintenance on June 8th from 02:00 to 05:00 BRT. During this time, PIX (BRL) deposits and withdrawals, PIX key management and Dynamic QR codes might experience degraded performance.

We apologize for any inconvenience this may cause and appreciate your understanding. To minimize potential impact, please plan your transactions accordingly.

Be assured that the security of your funds remains our top priority at all times.

For further assistance, please contact our Customer Support team at https://support.bitso.com/

----------------------------------

Um de nossos provedores realizará uma manutenção na infraestrutura PIX no dia 8 de junho, das 02:00 às 05:00 BRT. Durante este período, depósitos e saques PIX (BRL), gerenciamento de chaves PIX e QR Codes Dinâmicos poderão apresentar desempenho degradado.

Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua compreensão. Para minimizar o impacto potencial, por favor, planeje suas transações de acordo.

Garantimos que a segurança dos seus fundos permanece nossa prioridade máxima em todos os momentos.

Para obter assistência adicional, por favor, entre em contato com nossa equipe de Suporte ao Cliente através de https://support.bitso.com/

May 27, 02:10 UTC
Jun 7, 2025
Completed - The scheduled maintenance has been completed.
Jun 7, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 02:00 UTC
Scheduled - Please be informed that on June 7th, 2025, starting at 02:00 UTC, we will be performing scheduled maintenance expected to last 30 minutes. During this time, MXN SPEI deposits and withdrawals will be temporarily unavailable. Operations will resume promptly upon completion of the maintenance.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/
---------------------------------

Le informamos que el 6 de Junio de 2025, a partir de las 20:00 MXT, realizaremos un mantenimiento programado con una duración estimada de 30 minutos. Durante este período, los retiros y depósitos de SPEI en MXN estarán temporalmente fuera de servicio. Las operaciones se reanudarán a la brevedad una vez concluido el mantenimiento.

Si necesitas ayuda, no dudes en contactar con nuestro Customer Support en https://support.bitso.com/

Jun 5, 14:29 UTC
Jun 6, 2025

No incidents reported.

Jun 5, 2025
Jun 4, 2025
Resolved - This incident has been resolved.
Jun 4, 14:50 UTC
Monitoring - Our provider implemented a fix and we see new deposits being successfully processed. We continue monitoring the performance closely.

----------------------------

Nuestro proveedor implementó una solución y vemos que los nuevos depósitos se procesan correctamente. Seguimos monitoreando de cerca el rendimiento.

Jun 4, 13:47 UTC
Investigating - One of our providers is experiencing intermittencies on their services impacting ARS deposits. Our engineering team is working alongside our provider to have this resolved as soon as possible.

We appreciate your patience and understanding.

Rest assured, your funds remain secure at all times.

We will keep you updated as soon as the issue is resolved.

----------------------------

Uno de nuestros proveedores está experimentando intermitencias en sus servicios que afectan los depósitos en pesos argentinos (ARS). Nuestro equipo de ingeniería está trabajando junto con nuestro proveedor para resolver el inconveniente lo antes posible.

Agradecemos su paciencia y comprensión.

Tenga la seguridad de que sus fondos estarán seguros en todo momento.

Los mantendremos informados en cuanto se resuelva el problema.

Jun 4, 12:16 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 05:00 UTC
Scheduled - One of our service providers will conduct scheduled maintenance on Jun 4th, from 02:00 to 06:00 ART. During this time, you may experience service degradation or temporary interruptions in our Argentinian pesos (ARS) deposit and withdrawal services.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.

Rest assured that your funds will remain secure at all times.

If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------

Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 04 de junio, desde las 02:00 hasta las 06:00 ART. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).

Lamentamos cualquier inconveniente que esto pueda ocasionar y agradecemos tu comprensión. Te recomendamos planificar tus transacciones con anticipación para evitar posibles interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia adicional, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Jun 2, 13:35 UTC
Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Completed - The scheduled maintenance has been completed.
May 30, 17:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 17:00 UTC
Scheduled - On May 30th, starting at 17:00 UTC, the Hedera Mainnet Blockchain will perform an upgrade that is expected to last 1 hour. During this period, HBAR deposits and withdrawals over the Hedera network will be temporarily disabled.

Please plan your transactions accordingly to avoid the disruption.

Rest assured that your funds remain secure at all times.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

------------------------------------------------------------------

El 30 de mayo, comenzando a las 11:00 MXT | 12:00 COT | 14:00 ART, Hedera llevará a cabo una actualización en su red principal con una duración estimada de 1 hora. Durante este periodo, los depósitos y retiros de HBAR en la red Hedera estarán temporalmente deshabilitados.

Por favor, planifica tus transacciones con anticipación para evitar las interrupciones.

Ten la seguridad de que tus fondos permanecerán seguros en todo momento.

Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/

------------------------------------------------------------------

No dia 30 de maio, começando às 14:00 BRT, a rede principal Hedera realizará uma atualização que levará aproximadamente 1 hora. Durante esse período, os depósitos e saques de HBAR na rede Hedera serão desativados.

Por favor, planeje suas transações com antecedência para evitar as interrupções.

Para sua tranquilidade, lembramos que seus fundos permanecem seguros a todo momento.

Caso precise de qualquer assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

May 27, 15:03 UTC
Completed - The scheduled maintenance has been completed.
May 30, 07:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 06:00 UTC
Scheduled - We will be performing general maintenance on May 30th, starting at 06:00 UTC, with an estimated duration of 2 hours. During this time, you may experience minor delays or temporary service degradation.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions accordingly to minimize any potential impact.

Rest assured, your funds will remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/

-----------------------------------

Estaremos realizando un mantenimiento general, comenzando el 30 de mayo comenzando a las 00:00 MXT | 01:00 COT | 03:00 ART con una duración estimada de 2 horas. Durante este periodo, podrías experimentar ligeros retrasos o una degradación temporal de los servicios.

Lamentamos cualquier inconveniente que esto pueda causar y agradecemos tu comprensión. Te recomendamos planificar tus transacciones con anticipación para minimizar cualquier posible impacto.

Ten la seguridad de que tus fondos permanecerán seguros en todo momento.

Si necesitas ayuda adicional, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/

-----------------------------------

Realizaremos uma manutenção geral no dia 30 de maio, com início às 03:00 BRT e duração estimada de 2 horas. Durante esse período, você poderá perceber pequenos atrasos ou degradação temporária no serviço.

Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua compreensão. Recomendamos que você planeje suas transações com antecedência para minimizar qualquer impacto.

Fique tranquilo, seus fundos permanecerão seguros em todos os momentos.

Se precisar de mais assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

May 26, 19:41 UTC
May 29, 2025
Completed - The scheduled maintenance has been completed.
May 29, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 01:00 UTC
Scheduled - We will be performing a maintenance of our Lightning infrastructure on May 29th from 01:00 to 02:00 UTC. During this period, both BTC deposits and withdrawals via Lightning network will be temporarily disabled.

We apologize for any inconvenience this may cause. Please plan your transactions accordingly to avoid service disruption. Rest assured that your funds remain secure at all times.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

----------------------------

Llevaremos a cabo un mantenimiento en la infraestructura de Lightning el 28 de mayo, comenzando a las 19:00 MXT | 20:00 COT | 22:00 ART y con una duración estimada de 1 hora. Durante este periodo, tanto los depósitos como retiros de BTC a través de la red Lightning estarán temporalmente deshabilitados.

Disculpa las molestias que esto pueda ocasionar. Sugerimos planear tus transacciones con anticipación para evitar interrupciones en el servicio. Tus fondos permanecerán seguros en todo momento.

Para más información o ayuda, contáctanos a través de nuestro equipo de Atención al Cliente en https://support.bitso.com/

----------------------------

Realizaremos uma manutenção em nossa infraestrutura de Lightning no dia 28 de maio, das 22:00 às 23:00 BRT. Durante esse período, depósitos e saques de BTC via Lightning Network estarão temporariamente desativados.

Pedimos desculpas por qualquer inconveniente que isso possa causar. Recomendamos que você planeje suas transações com antecedência para evitar interrupções no serviço. Seus fundos permanecerão seguros em todos os momentos.

Se precisar de mais assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com

May 22, 20:06 UTC
May 28, 2025
Resolved - This incident has been resolved.
May 28, 16:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 16:03 UTC
Identified - The issue has been identified and a fix is being implemented.
May 28, 15:52 UTC
Investigating - We are experiencing delays on completing withdrawals for MXN. Our engineering team is already working to restore the service at the earliest.

We apologize for the inconveniences.
---------------------------------------
Se observa demoras para completar retiros de MXN. Nuestro equipo de ingeniería se encuentra trabajando para restaurar el servicio a la brevedad.

Disculpe las molestias.

May 28, 15:35 UTC
May 27, 2025
Resolved - This incident has been resolved.
May 27, 17:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Thank you for your patience.
----------------------------
Se aplicaron medidas correctivas, estamos monitoreando los resultados. Los retiros y depósitos de MXN estan siendo completados.

Agradecemos su paciencia.

May 27, 17:36 UTC
Identified - We are experiencing delays on completing withdrawals for MXN. Our engineering team is already working to restore the service at the earliest.

We apologize for the inconveniences.
---------------------------------------
Se observa demoras para completar retiros de MXN. Nuestro equipo de ingeniería se encuentra trabajando para restaurar el servicio a la brevedad.

Disculpe las molestias.

May 27, 17:30 UTC