Bitso web login intermittence due to Captcha issue
Incident
Report for Bitso
Resolved
This incident has been resolved.
Monitoring
All previously reported service degradation and outages appear to have recovered.
Our services impacted by these external outages appear to have restored functionality.
We will continue to monitor our systems closely to ensure ongoing stability.
Our services impacted by these external outages appear to have restored functionality.
We will continue to monitor our systems closely to ensure ongoing stability.
Identified
We're currently investigating intermittent issues affecting Two-Factor Authentication (2FA) via the web. Some users may experience difficulties completing the 2FA process when logging in or performing actions that require this security step.
Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
We'll post updates here as more information becomes available.
Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
We'll post updates here as more information becomes available.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
Users might face web login intermittence due to Captcha issue. The issue originates from an ongoing issue from google end (https://status.cloud.google.com/). It will working fine once google's issue is resolved. Sorry for the inconvenience!
This incident affected: Bitso Website 🖥.