PIX degraded performance

Incident Report for Bitso

Resolved

This incident has been resolved.

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Este incidente foi resolvido.
Posted Dec 28, 2024 - 18:20 UTC

Monitoring

Both BRL deposits and withdrawals are flowing as expected now. We are still monitoring the performance.

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Depósitos e saques de BRL estão fluindo conforme o esperado. Ainda estamos monitorando o desempenho.
Posted Dec 28, 2024 - 17:46 UTC

Investigating

Bitso is currently experiencing an incident that is causing delays in processing BRL (PIX) deposits and withdrawals. Our team is working hard to resolve this issue and resume normal operations as soon as possible.

We thank you for your patience and understanding.

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No momento, a Bitso está passando por um incidente que está causando atrasos no processamento dos depósitos e saques de BRL (PIX). Nossa equipe está trabalhando intensamente para resolver essa questão e retomar as operações normais o mais rápido possível.

Agradecemos pela paciência e compreensão.
Posted Dec 28, 2024 - 16:47 UTC
This incident affected: Brazilian reais (BRL) 🇧🇷 (PIX).