MXN withdrawals disabled / MXN deposits service degradation
Incident Report for Bitso
Resolved
This incident has been resolved

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El incidente ha sido resuelto
Posted Jan 16, 2025 - 03:44 UTC
Update
We have also identified an issue with MXN withdrawals that are causing delays in the completion. As a preventive measure, withdrawals have been disabled while our engineering team is working on the fix. MXN deposits are also presenting delays

We apologize for the inconvenience and will resolve this situation as soon as possible.
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Hemos tambien Identificado problemas con los retiros de MXN. Como medida de seguridad hemos deshabilitado los retiros temporalmente. Los depósitos de MXN podrían presentar demoras también.

Disculpa las molestias, resolveremos esta situación a la brevedad posible.
Posted Jan 16, 2025 - 03:21 UTC
Identified
We have detected an issue that is causing service degradation for MXN deposits, our engineering team is already working on this. An update will be shared once new information is available.

We apologize for the inconvenience.

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Hemos detectado degradación en los depósitos de MXN, nuestro equipo de ingeniería se encuentra trabajando para resolver la situación lo antes posible. Estaremos informando a través de este medio.

Lamentamos el inconveniente.
Posted Jan 16, 2025 - 02:24 UTC
This incident affected: Mexican pesos (MXN) 🇲🇽 (Bank Transfer (SPEI)).