Degraded performance for deposits and withdrawals

Incident Report for Bitso

Resolved

This incident has been resolved.
Posted Mar 06, 2023 - 23:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 06, 2023 - 22:39 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 06, 2023 - 21:51 UTC

Identified

One of our payments provider is having an instability on their end resulting in degraded performance for deposits and withdrawals for some crypto transactions.
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Uno de nuestros proveedores de servicios de pagos está presentando inestabilidad, como resultado de esto estamos experimentando una performance degradada para depósitos y retiros de algunas transacciones de crypto.
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Um de nossos provedores de pagamentos está com instabilidade em seu ambiente resultando em uma performance degradada de depósitos e saques para algumas transações de cripto.
Posted Mar 06, 2023 - 20:18 UTC
This incident affected: Cryptocurrencies 🌎 (Aave Token (AAVE), Algorand (ALGO), ApeCoin (APE), Axie Infinity (AXS), Balancer (BAL), BAT (BAT), Cardano (ADA), Chainlink Token (LINK), Chiliz (CHZ), Compound (COMP), Curve DAO (CRV), Dai (DAI), Dogecoin (DOGE), dYdX (DYDX), Enjin (ENJ), Ether (eth) (ETH), EUR stablecoins (EUR), Fantom (FTM), Gala (GALA), Loopring (LRC), MANA (MANA), Matic Token (Ethereum network) (MATIC), OMG Network (OMG), PAX Gold (PAXG), Polkadot (DOT), Quant (QNT), Sand (SAND), Shiba Inu (SHIB), Solana (SOL), Stellar (XLM), SushiSwap (SUSHI), Synthetix (SNX), Tether USD (Ethereum network) (USDT), The Graph (GRT), Tigres (TIGRES), TRON (TRX), Uniswap (UNI), yearn.finance (YFI)).