Issues affecting COP operations

Incident Report for Bitso

Resolved

Impact from the issue is over.
We apologize for the inconvenience and thank you for your patience.
Posted Oct 15, 2026 - 00:17 UTC

Monitoring

Impact was caused due a OnGoing maintenance from DICE in the central bank in colombia Bre-B payouts were experiencing degradation.

The Maintence is now finished and transactions are flowing success fully again.

We will continue monitoring the transaction flow . We apologize for the inconvenience and thank you for your patience.
Posted Oct 14, 2026 - 17:25 UTC

Identified

One of our service providers is experiencing system issues affecting COP payout transactions. Our engineering team is following up to restore the service as soon as possible.

Requests to our payout preview API (payments/v1/preview_payout) with BREB are facing instability.

Your funds remain secure. We will update this page as soon as we have more information.

We apologize for the inconvenience and thank you for your patience
Posted Oct 14, 2026 - 15:38 UTC
This incident affected: Colombian Pesos (Bank Transfer).