Landing pages https://bitso.com and https://bitso.com/alpha having degrade performance

Incident Report for Bitso

Resolved

This incident has been resolved.
Posted Sep 11, 2022 - 09:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 11, 2022 - 08:53 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 11, 2022 - 07:06 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 11, 2022 - 07:04 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 11, 2022 - 06:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 11, 2022 - 06:34 UTC

Investigating

We are having degraded performance on https://bitso.com and https://bitso.com/alpha landing pages. We are working on to fix this as soon as possible. Users can use the platform by directly login through https://bitso.com/login or use bitso mobile app until this is resolved.
Posted Sep 11, 2022 - 06:23 UTC
This incident affected: Bitso Website 🖥 and Bitso Alpha 📈.