Delays on the processing of some MXN SPEI withdrawals
Incident Report for Bitso
Resolved
The incident has been resolved. Our team is still working on resolving some pending withdrawals from Aug 3rd.
For further assistance, please reach out to our Customer Support team at https://support.bitso.com/
Thank you for your understanding.
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El incidente ha sido resuelto. Nuestro equipo aún se encuentra trabajando para resolver algunos retiros pendientes con fecha 03-Ago.
Si necesita asistencia, comuníquese con nuestro equipo de soporte en https://support.bitso.com/
Gracias por su comprensión.
Posted Aug 04, 2024 - 20:02 UTC
Monitoring
New withdrawals are completing without any delay. Our team is working on to clear all pending withdrawals.
Posted Aug 04, 2024 - 04:03 UTC
Identified
Our engineering team continues working alongside our payment provider to fix the technical issue identified.
As soon as we have any further updates, we will share them over this page.
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Nuestro equipo de ingeniería continúa trabajando en conjunto con nuestro proveedor de pagos para solucionar el inconveniente técnico identificado.
Tan pronto como tengamos mayores novedades, las compartiremos en esta página.
Posted Aug 04, 2024 - 01:39 UTC
Investigating
We are currently addressing a technical issue causing delays on the processing of some MXN SPEI withdrawals. Please bear with us as we work to resolve this promptly.

Rest assured, your funds remain secure.
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Nos encontramos investigando un inconveniente técnico que está causando retrasos en el procesamiento de algunos retiros en MXN. Les agradecemos su paciencia mientras revisamos el asunto.

Tengan la seguridad que sus fondos permanecen seguros.
Posted Aug 03, 2024 - 22:29 UTC
This incident affected: Mexican pesos (MXN) 🇲🇽 (Bank Transfer (SPEI)).