Delays on MXN deposits

Incident Report for Bitso

Resolved

This incident has been resolved.
Posted Mar 02, 2026 - 15:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 02, 2026 - 15:04 UTC

Investigating

We are currently facing delays for SPEI Transactions. Our engineering team is already working on it and we will keep you posted.

Rest assured, your funds will remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

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Estamos experimentando demoras en depósitos de MXN. Nuestro equipo de ingeniería se encuentra trabajando para resolver la situación a la brevedad.

Queremos asegurarte que tus fondos están seguros. Lamentamos los inconvenientes que esto pueda ocasionar.
Posted Mar 02, 2026 - 14:52 UTC
This incident affected: Mexican pesos (MXN) 🇲🇽 (Bank Transfer (SPEI)).