Degraded performance on USDC deposits via circle

Incident Report for Bitso

Resolved

This incident has been resolved.
Posted Apr 07, 2026 - 00:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 07, 2026 - 00:01 UTC

Identified

We are currently experiencing delays with USDC deposits specifically utilizing the USDC Transfer Protocol on the Circle network.

Transactions via this specific method are currently appearing as Pending. Please note that deposits via other networks are unaffected and operating normally.

Our engineering support is in direct contact with the third party provider to resolve this. We are monitoring the situation.
Apologies for the inconvenience.
Posted Apr 06, 2026 - 20:43 UTC
This incident affected: USD stablecoins (USD) (Bank Transfer).