Withdrawal issues for SOL and ADA

Incident Report for Bitso

Resolved

This incident has been resolved.

Posted Apr 19, 2022 - 17:56 UTC

Update

We are continuing to monitor for any further issues.

Posted Apr 19, 2022 - 17:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 19, 2022 - 17:30 UTC

Update

SOL is also being affected by the withdrawal problem.
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SOL también está siendo afectada por el problema con los retiros.
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SOL também está sendo afetada pelo problema nos saques.

Posted Apr 19, 2022 - 16:31 UTC

Investigating

We're having issues completing withdrawals for SOL and ADA. Our engineering team is already working on the issue.
Sorry for the inconvenience.
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Se detectaron problemas para completar retiros con SOL y ADA. Nuestro equipo de ingeniería ya se encuentra trabajando para resolverlo lo antes posible.
Disculpe las molestias.
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Estamos com problemas para completar os saques para SOL e ADA. Nosso time de engenharia já está trabalhando no problema.
Desculpem o inconveniente.

Posted Apr 19, 2022 - 16:22 UTC

This incident affected: Cryptocurrencies 🌎 (Cardano (ADA), Solana (SOL)).