Degraded performance for ARS Withdrawals & Deposits

Incident Report for Bitso

Resolved

This incident has been resolved.
Posted Oct 29, 2024 - 23:25 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 29, 2024 - 22:35 UTC

Update

We currently have an issue affecting deposits and withdrawals for ARS due to an ongoing problem with our banking service provider. Our engineering team is working along with them for resolution.
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Estamos teniendo inconvenientes, afectando depositos y retiros en ARS debido a un problema con nuestro proveedor de servicios bancarios. Nuestros equipo de ingenieros se encuentra trabajando con ellos para solucionar este problema.
Posted Oct 29, 2024 - 22:24 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 29, 2024 - 22:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 29, 2024 - 22:08 UTC

Identified

We are currently having a degraded performance on ARS withdrawals. Due to this, users might experience delays performing ARS withdrawals.
We apologize for the inconvenience.

Estamos presentando una performance degradada para retiros de ARS. Debido a esto, nuestros usuarios podrían experimentar demoras en los retiros de ARS.
Disculpe los inconvenientes.
Posted Oct 29, 2024 - 19:01 UTC
This incident affected: Argentine pesos (ARS) 🇦🇷 (Bank Transfer (COELSA)).