MXN withdrawals service degradation

Incident Report for Bitso

Resolved

This incident has been resolved.
Posted May 28, 2025 - 16:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 28, 2025 - 16:03 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 28, 2025 - 15:52 UTC

Investigating

We are experiencing delays on completing withdrawals for MXN. Our engineering team is already working to restore the service at the earliest.

We apologize for the inconveniences.
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Se observa demoras para completar retiros de MXN. Nuestro equipo de ingeniería se encuentra trabajando para restaurar el servicio a la brevedad.

Disculpe las molestias.
Posted May 28, 2025 - 15:35 UTC
This incident affected: Mexican pesos (MXN) 🇲🇽 (Bank Transfer (SPEI)).