Degraded Performance

Incident Report for Bitso

Resolved

This incident has been resolved.

Posted Oct 06, 2019 - 10:35 CDT

Update

We are continuing to monitor for any further issues.

Posted Oct 06, 2019 - 05:44 CDT

Monitoring

Root cause issue has been addressed. Monitoring systems now.

Posted Oct 06, 2019 - 05:36 CDT

Identified

We’ve identified the faulty component and are working on a fix

Posted Oct 06, 2019 - 05:11 CDT

Investigating

We are currently investigating an issue that is affecting the performance of the entire platform.

Posted Oct 06, 2019 - 04:18 CDT

This incident affected: Website 🖥, Trading Engine 🚀, API 🤖, Bitso Alpha 📈, Bitso Transfer 📲, and Bitso App 📱.