Issue with Gmail & Outlook domain email validation

Incident Report for Bitso

Resolved

This incident has been resolved.
Posted Mar 29, 2024 - 23:26 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 29, 2024 - 21:59 UTC

Identified

We are an ongoing issue with email validation related to gmail & outlook domain. Our engineering team is already working on this. Sorry for the inconvenience.

If further support is required, reach out to our Customer Support at https://support.bitso.com/
Posted Mar 29, 2024 - 21:43 UTC
This incident affected: Identity Proofing.