Delays on BTC withdrawals | Nov 17th, 2025.

Incident Report for Bitso

Resolved

This incident has been resolved.

Posted Nov 18, 2025 - 05:45 UTC

Monitoring

A fix has been implemented, and we are monitoring the results.

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Se implementó una solución y estamos monitoreando los resultados.

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Uma correção foi implementada e estamos monitorando os resultados

Posted Nov 18, 2025 - 02:49 UTC

Investigating

We identified slowness in processing BTC withdrawals. Our engineering team is already investigating.

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Hemos identificado demoras en el procesamiento de los retiros de BTC. Nuestro equipo de ingeniería ya está investigando

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Identificamos lentidão no processamento de saques de BTC. Nossa equipe de engenharia já está investigando.

Posted Nov 18, 2025 - 01:53 UTC

This incident affected: Cryptocurrencies 🌎 (Bitcoin (BTC)).